3rd Line Support Engineer

ZipRecruiter; Worksop; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading UK figure in the food sector is seeking a skilled 3rd Line Support Engineer to join their Technical Services team in Worksop. This permanent role combines the demand for a strong technical background in networking with a focus on delivering exceptional service. Candidates must demonstrate hands-on experience with critical IT tools and infrastructure. The role can accommodate hybrid working, allowing two days of work from home each week, making it an attractive opportunity for IT professionals looking to make an impactful contribution.

Qualifications

• Experience in 3rd line support focusing on incident and service request management.
• In-depth knowledge of IT infrastructure products and services.
• Hands-on experience with networking and Microsoft tools.

Responsibilities

• Ensure operational activity aligns with group Enterprise Architecture principles.
• Provide innovation and advice on supporting technologies.
• Liaise with 3rd parties to ensure outsourced technical infrastructure runs optimally.

Skills

Networking

SD-WAN systems

Network switching

Routing

Firewalls

Microsoft AD

Microsoft 365

Powershell

VOIP administration

AWS products

Job description

Job Description

Job Role: 3rd Line Support Engineer

Job Type: Permanent, Hybrid (2 days WFH)

Industry: IT/FMCG

Location: Worksop, Nottinghamshire

Salary: £45,000 to £55,000 per annum + Car Allowance + Bonus

Profile – 3rd Line Support Engineer

Our client is a leading figurehead in the UK food sector, with an unparalleled pedigree dating back to the early 18th century.

Job Role – 3rd Line Support Engineer

Our client is seeking a highly experienced 3rd Line Technical Support Specialist to join their Technical Services team. Candidates will have a strong background in 3rd line support, focusing on incident and service request management, delivering exceptional service to our business.

Duties – 3rd Line Support Engineer

• Ensure all operational activity is in line with group Enterprise Architecture principles, polices and guidelines
• Provide innovation and advice on the technologies used to support and run company environments.
• Carry out upgrades and maintenance to the technologies used to support and run Premier environments in-line with manufacturer's recommendations.
• Ability to work across organisational boundaries, facilitating collaboration, and identifying synergies and suggest efforts that equate to revenue improvements/ cost savings.
• Establish and maintain effective relationships with all IT service teams.
• Liaise with 3rd parties to ensure all outsourced technical infrastructure is running optimally.
• Ensure all our operational software, alerting and processes are updated and agreed.
• Establish and maintain effective business relationships.

Experience – 3rd Line Support Engineer

• In-depth knowledge of general networking & SD-WAN systems.
• Hands-on experience with network switching (Aruba/Cisco), routing and firewalls (Fortinet).
• Complex Aruba WiFi Infrastructure, including management software such as Clearpass.
• Detailed understanding of core IT infrastructure products.
• Practical & detailed knowledge of Microsoft AD, MCM, Print Services, Entra, InTune, AutoPilot & other similar Microsoft tools.
• Understanding of Operational Technology and IoT and how these can exist along side IT.
• Practical knowledge of Okta or similar IDP platforms.
• Experience with AWS products.
• Zoom Video Conferencing & VOIP administration.
• Microsoft Office 365 & Azure AD administration.
• Windows Desktop deployment, maintenance, and management practices (InTune/SCCM).
• Powershell & scripting capability

Candidates who are currently an IT Support Engineer (3rd Line), IT Support Analyst, Technical Support Engineer, Advanced It Support Engineer, IT Operations Engineer, Application Support Engineer, Technical Support Manager and IT Support Lead could be suitable for this role.

To make an application for this role please submit your CV to [e-mail] or for more information call 01453829529.

For details of other opportunities available within your chose field please visit our website www.omegaresource.co.uk