3rd Line Support Engineer

HartleyCo Ltd; West of England, Bath; In loco; GBP 65.000 - 83.000; Tempo pieno

Descrizione del lavoro

HartleyCo Ltd. is seeking a 3rd Line IT Support Engineer for an initial 3‑month contract in Bristol. You will provide advanced technical support, manage AD/Entra ID/M365, and drive patching and security controls across hybrid environments.

The role emphasizes strong troubleshooting, documentation, and collaboration with 1st/2nd line teams, with a focus on Cyber Essentials compliance and secure endpoint management.

Competenze

• 3rd Line IT Support or similar experience required.
• Strong hands-on with AD, Entra ID, and M365 administration.
• Experience with Intune administration and patch management.
• Cyber Essentials compliance knowledge and implementation.
• Windows Server 2012/2016/2019/2022 administration and troubleshoot.
• Fundamental networking knowledge (DNS, DHCP, TCP/IP).
• Excellent communication and documentation skills.

Mansioni

• Provide 3rd line technical support across client environments.
• Administer and troubleshoot Microsoft 365, AD, Entra ID and Intune.
• Manage patching and updates across Windows servers and endpoints.
• Identify and remediate vulnerabilities and ensure compliance.
• Support Cyber Essentials compliance and security controls.
• Configure endpoint management and security policies in Intune.
• Troubleshoot infrastructure issues (DNS/DHCP, Group Policy, Windows Server).
• Manage user identities and access across on-prem and cloud.
• Assist 1st/2nd line engineers and document technical work.
• Support infrastructure upgrades and security projects.

Conoscenze

Microsoft 365 administration

Active Directory

Entra ID

Microsoft Intune

Patch management

Cyber Essentials

Windows Server administration

Networking basics (DNS/DHCP/TCP/IP)

Troubleshooting

Documentation & comms

Strumenti

WSUS

SCCM

Azure

Microsoft Defender

Descrizione del lavoro

3rd Line IT Support Engineer

We’re working with an IT services provider based in Bristol, who are looking for an 3rd Line IT Support Engineer to join their team on an initial 3 month contract.

They are looking for someone with strong M365 and cloud experience, particularly across Active Directory, Entra ID, Intune and Microsoft 365, alongside hands‑on experience with patch management and Cyber Essentials compliance.

Responsibilities

• Provide 3rd line technical support, resolving complex incidents and escalations across client environments
• Administer and troubleshoot Microsoft 365, Active Directory, Entra ID and Intune
• Manage patching and software updates across Windows servers, desktops and other endpoints
• Identify and remediate vulnerabilities, ensuring systems remain secure and compliant
• Support Cyber Essentials compliance, implementing security controls and addressing gaps identified during assessments
• Configure and maintain endpoint management, device compliance and security policies through Intune
• Troubleshoot Windows Server, Group Policy, DNS, DHCP and general infrastructure issues
• Manage user identities, access permissions and security policies across on‑premises and cloud environments
• Support infrastructure improvements, system upgrades and security‑related projects
• Maintain accurate technical documentation and provide support to 1st and 2nd line engineers where required

Requirements

• Previous experience in a 3rd Line IT Support, Infrastructure Support or Senior IT Support Engineer role
• Strong hands‑on experience with Active Directory, Entra ID and Microsoft 365 administration
• Experience managing devices, policies and endpoint security through Microsoft Intune
• Proven experience with patch management, including deploying updates and remediating vulnerabilities
• Practical experience supporting Cyber Essentials compliance and implementing required security controls
• Strong Windows Server and Windows 10/11 administration and troubleshooting skills
• Good understanding of networking fundamentals, including DNS, DHCP and TCP/IP
• Experience troubleshooting complex technical issues across Microsoft infrastructure environments
• Ability to work independently and manage technical escalations
• Strong communication, troubleshooting and documentation skills

Nice to Have

• Previous experience working within an MSP or supporting multiple client environments
• Cyber Essentials Plus experience, including preparing environments for technical assessments
• Experience with Windows Update for Business, WSUS or SCCM for patch management
• Microsoft Defender, Conditional Access and security policy configuration
• Azure infrastructure and hybrid Active Directory environments
• VMware or Hyper‑V virtualisation experience
• Experience supporting infrastructure migrations, upgrades and security improvement projects

Contract Details

• Initial 3 month contract
• Outside IR35
• Bristol‑based