3rd Line Support Engineer

JR United Kingdom; Shrewsbury; On-site; GBP 35,000 - 45,000; Full time

Job summary

Une entreprise de support informatique en pleine croissance à Londres recherche un Ingénieur de Support 3ème Ligne. Ce rôle consiste à résoudre des problèmes techniques complexes, à offrir des solutions personnalisées pour les clients et à mentor junior engineers. Avec des opportunités de progression vers un poste de responsable, il représente un défi intéressant pour les professionnels du secteur.

Benefits

Soutien à la formation et certification Microsoft

Culture d'équipe collaborative et supportive

Qualifications

• Expertise technique en administration de Windows Server et Office 365.
• Formations Microsoft en support et administration.
• Certifications M365 valorisées.

Responsibilities

• Résoudre des problèmes techniques de haut niveau escaladés par les équipes 1ère et 2ème ligne.
• Fournir un support expert sur Microsoft 365 et Azure AD.
• Collaborer avec les clients pour comprendre leurs besoins informatiques.

Skills

Office 365 support and administration

Windows Server administration

Exposure to Mac environments

Networking (LAN / WAN)

Experience working in a consultancy or MSP environment

M365 certifications

Familiarity with ITIL practices

Job description

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Location: South West London (On-site in Wimbledon)

Salary: Up to £45,000 DOE

About the Role / Company

This is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled and experienced 3rd Line Support Engineer to join their dynamic team. The company supports a diverse portfolio of clients across both the public and private sectors, with a strong reputation for delivering reliable and responsive IT services.

As a 3rd Line Engineer, you’ll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You’ll also play a key role in mentoring junior engineers and contributing to strategic IT initiatives. This role offers a clear path to progression, with future opportunities to step into a Lead or Operations Manager position.

Key Responsibilities

• Resolve high-level technical issues escalated from 1st and 2nd line teams
• Provide expert support across Microsoft 365, Azure AD, and Windows Server environments
• Assist with technical projects and client onboarding
• Collaborate with clients to understand their IT needs and deliver tailored solutions
• Mentor junior engineers and contribute to internal knowledge sharing

Key Skills Required

• Office 365 support and administration
• Windows Server administration
• Exposure to Mac environments
• Networking (LAN / WAN)
• Experience working in a consultancy or MSP environment
• M365 certifications
• Familiarity with ITIL practices

What’s in it for You?

• Microsoft training and certification support
• Exposure to a wide range of technologies and client environments
• Collaborative and supportive team culture

Click ‘apply now’ or get in touch with Joe Bigsby on (0)203 826 6747 or [emailprotected]

Nigel Frank International is the global leader in Microsoft Recruitment. We are trusted by Microsoft Partners and End Users across the UK and Europe to deliver top-tier Modern Workplace professionals. Visit http://www.nigelfrank.com for more opportunities.