3rd Line Support Engineer

HartleyCo; Portsmouth; On-site; GBP 55,000 - 75,000; Full time

Job summary

HartleyCo in the education sector is seeking an experienced IT Project & Microsoft 365 Engineer to support and improve its IT infrastructure and Microsoft 365 environment. You will work with the IT team, taking ownership of projects and administration.

The role requires strong 3rd line support, M365 expertise (Exchange Online, SharePoint, OneDrive, Teams), Entra ID, Intune, Windows Server and Active Directory, plus good networking and security skills.

Qualifications

• Experience in 3rd line support, infrastructure engineering or equivalent.
• In-depth Microsoft 365 administration including Exchange, SharePoint, OneDrive, Teams.
• Experience with Entra ID (Azure AD), cloud services and integrations.
• Strong Windows Server, Active Directory and PowerShell skills.
• Good networking knowledge (Wi-Fi, routers, switches, VLANs).
• Experience with Microsoft security (MFA, threat protection, Cyber Essentials).
• Experience in ITIL-based support environments across multiple sites.
• Understanding of Apple devices and AV hardware.
• Ability to independently deliver IT projects and troubleshoot complex issues.
• Strong communication, including training colleagues.

Responsibilities

• Lead and deliver IT infrastructure and Microsoft 365 projects
• Administer Exchange Online, SharePoint, Teams, OneDrive, Entra ID and Intune
• Troubleshoot complex technical issues and support 1st and 2nd Line teams
• Manage Microsoft 365 accounts, licensing, permissions and security
• Support Windows Server, Active Directory and networking infrastructure
• Develop and maintain Power Apps solutions where required
• Coordinate with external suppliers and maintain technical documentation
• Improve existing systems, processes and Microsoft 365 adoption

Skills

3rd Line Support

Infrastructure Engineering

PowerShell

Networking

Communication skills

Tools

Exchange Online

SharePoint

Teams

OneDrive

Entra ID

Intune

Windows Server

Active Directory

Power Apps

Job description

Our client is in the education sector, and is looking for an experienced IT Project & Microsoft 365 Engineer to support and improve its IT infrastructure and Microsoft 365 environment.

You'll work alongside the wider IT team, acting as an escalation point for technical issues while taking ownership of IT projects, system improvements and Microsoft 365 administration.

Responsibilities

• Lead and deliver IT infrastructure and Microsoft 365 projects
• Administer Exchange Online, SharePoint, Teams, OneDrive, Entra ID and Intune
• Troubleshoot complex technical issues and support 1st and 2nd Line teams
• Manage Microsoft 365 accounts, licensing, permissions and security
• Support Windows Server, Active Directory and networking infrastructure
• Develop and maintain Power Apps solutions where required
• Coordinate with external suppliers and maintain technical documentation
• Improve existing systems, processes and Microsoft 365 adoption

Requirements

• Strong 3rd Line Support, Infrastructure Engineering or equivalent experience
• In-depth Microsoft 365 administration experience, particularly Exchange, SharePoint, OneDrive and Teams
• Experience with Entra ID (Azure AD), cloud services and integrations
• Strong Windows Server, Active Directory and PowerShell skills
• Good networking knowledge, including Wi-Fi, routers, switches and VLANs
• Experience with Microsoft security, including MFA, threat protection and Cyber Essentials
• Experience working in ITIL-based support environments across multiple sites
• Understanding of Apple devices and AV hardware
• Ability to independently deliver IT projects and troubleshoot complex issues
• Strong communication skills, including supporting and training colleagues

Nice to Have

• Microsoft 365 certifications
• CompTIA certifications
• Experience migrating systems from Google Workspace to Microsoft 365