3rd Line Support Engineer

Experis - ManpowerGroup; Manchester; On-site; GBP 86,715 - 95,940; Full time

Job summary

Experis - ManpowerGroup in Manchester is seeking a 3rd Line Support Engineer specialized in Messaging to lead complex incidents and provide expert Microsoft 365 messaging support onsite. The role focuses on Exchange Online, mail flow, security and compliance within hybrid environments.

The ideal candidate has 3rd line experience with enterprise messaging, strong knowledge of email security tooling, and a track record of resolving advanced email delivery issues.

Qualifications

• 3rd line support for enterprise messaging platforms.
• Experience with Exchange Online, mail flow, and hybrid messaging.
• Experience with enterprise email security tools (Proofpoint, ClearSwift, Egress, PGP).

Responsibilities

• Act as senior escalation point for complex incidents, problems and service requests.
• Provide expert support for Microsoft 365 messaging services including Exchange Online.
• Configure and support third‑party messaging security gateways.
• Investigate phishing campaigns, spoofing, malware and email threats with Security Operations.
• Ensure compliance and governance through secure email practices.
• Collaborate with Security Operations on email security events.

Job description

Role Title: 3rd Line Support Engineer (Messaging Specialist)

Location: Manchester / fully onsite

Duration: 6 initial months contract

Rate: £470 - £520

Clearance: BPSS required

MUST BE PAYE THROUGH UMBRELLA

Role Description

We are seeking an experienced 3rd Line Support Microsoft 365 Engineer with strong expertise across the Microsoft 365 ecosystem and a specialization in Messaging and Collaboration Services. The successful candidate will act as a senior technical escalation point for complex incidents, problems, and service requests, providing expert-level support for Microsoft Exchange Online, mail flow, security, compliance, and hybrid messaging environments.

Your skills and experience

• Provide expert 3rd line support for enterprise messaging platforms.
• Manage and troubleshoot complex email security, encryption, and compliance solutions.
• Investigate and resolve issues relating to email delivery and routing, secure email encryption, message hygiene and filtering, anti‑spam and anti‑phishing policies, Data Loss Prevention (DLP), false positives and quarantine management, secure mail exchange with external partners.
• Configure and support third‑party messaging security gateways and email protection platforms.
• Work with Security Operations teams to investigate phishing campaigns, email spoofing attempts, malware incidents, and email‑based threats.
• Support regulatory and compliance requirements through secure email and information protection technologies.

Microsoft 365 Expertise & SharePoint Skills

• Strong hands‑on experience with Microsoft 365 suite, including SharePoint Online, Teams, OneDrive, and Exchange.
• Expertise in M365 administration, configuration, and tenant management.
• Knowledge of security, compliance, and governance in M365 environments.
• Experience with SharePoint site architecture, permissions, content management, and document libraries.
• Expert‑level knowledge of Exchange Online, Exchange Hybrid, Exchange Online Protection (EOP), Microsoft Defender for Office 365, Outlook and Outlook connectivity, mail flow management and transport rules, SMTP and email routing.
• Hands‑on administration and support of enterprise email security and governance platforms, including Proofpoint, ClearSwift, Egress & PGP.