3rd Line Support Engineer

ZipRecruiter; Manchester; Hybrid; GBP 45,000; Full time

Job summary

An innovative company in Manchester is seeking a 3rd Line Support Engineer to enhance its technical support division. This role involves troubleshooting complex issues, diagnosing faults, and ensuring efficient online system support across various business areas. You'll collaborate closely with the Digital Solutions Manager and Service Delivery Team, gaining exposure to a diverse range of technologies and opportunities for career growth. With a hybrid working model and a supportive environment, this position is ideal for those looking to advance their technical skills while contributing to a dynamic team.

Benefits

Company Bonus Scheme

Flexible Start and End Times

25 Days Annual Leave Plus Bank Holidays

Hybrid Working (Two Days in Office)

Qualifications

• Experience in an advanced support role with excellent troubleshooting skills.
• Knowledge of monitoring tools and software for system diagnostics.

Responsibilities

• Troubleshoot triaged tickets from the Service Desk and diagnose faults.
• Provide fixes and escalate unresolved issues to specialist teams.

Skills

Troubleshooting Skills

Monitoring Tools Knowledge

Windows Systems Troubleshooting

Linux Systems Troubleshooting

ITIL Processes Understanding

Website Hosting Knowledge

AWS Familiarity

Verbal Communication Skills

Written Communication Skills

Tools

Instana

Splunk

Solarwinds

Prometheus

Grafana

Job description

Job Description

3rd Line Support Engineer - Manchester City Centre - £45,000 + bonus

The Company:

Lorien Global is partnering with a company that is expanding its technical support division. This role is for a 3rd Line Support Engineer to join their team based in central Manchester.

The Role:

Working closely with the Digital Solutions Manager and the Service Delivery Team, you'll ensure efficient support of online systems across various business areas. Your responsibilities include troubleshooting triaged tickets from the Service Desk, diagnosing faults, and providing fixes. When issues cannot be resolved internally, you'll escalate them to specialist teams such as Development or Infrastructure.

This role offers the opportunity to work with a wide range of technologies, learn new skills, and access career progression within the company.

The Requirements:

• Experience in an advanced support role with excellent troubleshooting skills
• Knowledge of monitoring tools and software (e.g., Instana, Splunk, Solarwinds, Prometheus, Grafana)
• Experience troubleshooting Windows and Linux systems
• Understanding of ITIL processes
• Knowledge of website hosting (DNS, HTTP/S, SSL certificates, basic networking)
• Strong verbal and written communication skills
• Some familiarity with AWS is a plus but not essential

The Benefits:

• Salary up to £45,000
• Company bonus scheme
• Hybrid working (two days in the office per week)
• Flexible start and end times
• 25 days annual leave plus bank holidays

We are looking to fill these roles ASAP. Interviews will be scheduled over the coming weeks. Please submit your CV to be considered.

Carbon60, Lorien & SRG — part of The Impellam Group STEM Portfolio, are acting as an Employment Business regarding this vacancy.