3rd Line Support Engineer

Nine Twenty Recruitment; Glasgow; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading IT services provider in Glasgow is looking for a 3rd Line IT Support Engineer. The role involves technical escalation, mentorship of junior engineers, and providing expert-level support across various IT systems. Candidates should have at least 5 years of experience and relevant certifications in networking, cloud services, and Windows environments. If you are passionate about technology and enjoy problem-solving, we want to hear from you!

Qualifications

• Expert-level proficiency in IT systems administration including Active Directory and Networking.
• Minimum of 5 years' experience in Managed Service Provider environments.
• Ability to handle critical incidents and provide technical mentorship.

Responsibilities

• Provide expert-level technical troubleshooting and resolution.
• Mentor 1st and 2nd line support teams.
• Stay updated on technology trends and improve service offerings.

Skills

Windows Server

Networking

Cloud Services

Problem-Solving

Technical Troubleshooting

Education

Relevant IT Certification (e.g., Microsoft, Cisco, ITIL, CompTIA)

5 years experience in 3rd Line IT Support

Tools

PowerShell

Azure

Veeam

Datto

Job description

Direct message the job poster from Nine Twenty Recruitment

We deliver comprehensive IT solutions that keep your business connected, secure, and future-ready.

Our team provides hands-on support and strategic guidance across modern workplace solutions, cloud services, and cybersecurity. Working with leading technology partners like Microsoft, we ensure you have access to the best tools and expertise for your business needs.

We’re always looking for talented individuals who are passionate about technology and delivering exceptional service. As an independent managed service provider, we are committed to helping businesses thrive, we value expertise, innovation, and a genuine desire to make a difference

Key Responsibilities:

• Act as the final technical escalation point, assisting with complex IT issues.
• Provide expert-level technical troubleshooting, diagnosis, and resolution.
• Support server infrastructure, networking, and cloud-based services.
• Work closely with 1st and 2nd line support teams, providing mentorship and technical guidance.
• Ensure timely resolution of critical IT service requests.
• Stay updated on the latest technology trends and proactively improve our service offerings

What We're Looking For:

• Proven 3rd line technical support experience in IT.
• Strong expertise in Windows Server, Active Directory, Networking (TCP/IP, DNS, DHCP, VPNs), and Cloud Services (Azure, Microsoft 365).
• Excellent problem-solving skills, able to handle high-pressure situations effectively.
• Experience working with managed service providers (MSPs).
• Relevant certifications (Microsoft, Cisco, ITIL or CompTIA) are a plus.

Experience & Qualifications Required:

• Minimum of 5 years' experience in 3rd Line IT Support, acting as a point of technical escalation in a Managed Service Provider (MSP) environment.

Expert-level proficiency in IT systems administration, including:

• Windows Server (2016, 2019, 2022) – Active Directory, Group Policy, DNS, DHCP.
• Advanced Networking – Firewalls, VPNs, VLANs, TCP/IP, DNS, DHCP, SD-WAN, Wi-Fi security.
• Scripting & Automation – PowerShell, Bash, Python (preferred).
• Backup & Disaster Recovery solutions – Veeam, Datto, Azure Backup.

Certifications & Accreditations (Highly Desirable):

• Cisco Certified: CCNA, CCNP (Enterprise or Security).
• CompTIA: Network+, Security+, Cloud+.

Soft Skills & Professional Attributes:

• Proven ability to work under pressure and resolve critical incidents promptly.
• Strong documentation and technical reporting skills.
• A mentorship mindset, supporting junior engineers and fostering technical growth within the team.
• Customer-focused, with excellent communication skills to liaise with non-technical stakeholders.
• Proactive mindset, with a passion for continuous learning and staying ahead of technology trends.

Apply now for an immediate interview.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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