3rd Line Support Engineer

JR United Kingdom; Glasgow; On-site; GBP 38,000 - 45,000; Full time

Job summary

A growing IT support company in South West London is seeking a skilled 3rd Line Support Engineer to handle complex technical issues and provide expert solutions. This role not only involves mentoring junior staff but also offers a clear path for career progression into leadership positions. With responsibilities including working with Microsoft Cloud technologies and assisting in technical projects, this position is ideal for someone looking to advance in their IT career. The company prides itself on its supportive team culture and commitment to employee development.

Benefits

Microsoft training and certification support

Exposure to a wide range of technologies

Collaborative and supportive team culture

Qualifications

• Proven experience in 3rd line IT support.
• Familiarity with Microsoft Cloud technologies.
• Strong communication skills for team collaboration.

Responsibilities

• Resolve high-level technical issues escalated from 1st and 2nd line teams.
• Mentor junior engineers and contribute to internal knowledge sharing.
• Collaborate with clients to deliver tailored IT solutions.

Skills

Office 365 support and administration

Windows Server administration

Networking (LAN / WAN)

Exposure to Mac environments

Experience working in a consultancy or MSP environment

M365 certifications

Familiarity with ITIL practices

Job description

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Location: South West London (On-site in Wimbledon)

Salary: Up to £45,000 DOE

About the Role / Company

This is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled and experienced 3rd Line Support Engineer to join their dynamic team. The company supports a diverse portfolio of clients across both the public and private sectors, with a strong reputation for delivering reliable and responsive IT services.

As a 3rd Line Engineer, you’ll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You’ll also play a key role in mentoring junior engineers and contributing to strategic IT initiatives. This role offers a clear path to progression, with future opportunities to step into a Lead or Operations Manager position.

Key Responsibilities

• Resolve high-level technical issues escalated from 1st and 2nd line teams
• Provide expert support across Microsoft 365, Azure AD, and Windows Server environments
• Assist with technical projects and client onboarding
• Collaborate with clients to understand their IT needs and deliver tailored solutions
• Mentor junior engineers and contribute to internal knowledge sharing

Key Skills Required

• Office 365 support and administration
• Windows Server administration
• Exposure to Mac environments
• Networking (LAN / WAN)
• Experience working in a consultancy or MSP environment
• M365 certifications
• Familiarity with ITIL practices

What’s in it for You?

• Microsoft training and certification support
• Exposure to a wide range of technologies and client environments
• Collaborative and supportive team culture

Click ‘apply now’ or get in touch with Joe Bigsby on (0)203 826 6747 or [emailprotected]

Nigel Frank International is the global leader in Microsoft Recruitment. We are trusted by Microsoft Partners and End Users across the UK and Europe to deliver top-tier Modern Workplace professionals. Visit http://www.nigelfrank.com for more opportunities.