3rd Line Support Engineer

ZipRecruiter; Glasgow; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative company in Glasgow is seeking a skilled 3rd Line Support Engineer to enhance their IT infrastructure. This role offers the chance to resolve complex technical issues while implementing system enhancements to ensure a stable and secure IT environment. You'll work with cutting-edge Microsoft technologies, lead migrations to cloud platforms, and develop automation scripts to optimize operations. With hybrid working arrangements, this position provides a perfect blend of collaboration and independence, making it an exciting opportunity for IT professionals looking to make a significant impact.

Qualifications

• Experience in IT support and delivery with a focus on Microsoft technologies.
• Proficient in PowerShell scripting for automation tasks.

Responsibilities

• Provide expert-level support for Microsoft technologies and manage infrastructure components.
• Lead workload migrations to cloud platforms with a focus on automation.

Skills

PowerShell scripting

Analytical skills

Problem-solving

IT support

Tools

Azure AD

Office 365

Intune

Exchange

SharePoint

VMware vSphere

Proxmox

Hyper-V

Job description

Job Description

We are supporting an awesome business in Glasgow looking for a 3rd Line Support Engineer. You will play a crucial role in maintaining and enhancing the IT infrastructure. You will be responsible for resolving complex technical issues, implementing system enhancements, and ensuring the stability and security of our IT environment.

Business offers Hybrid working (3/2) in Glasgow.

Note: The business does not have the facility to offer VISA support.

Key Responsibilities:

1. Provide expert-level support and administration for Microsoft technologies including Azure AD, Intune, Office 365, Entra, Exchange, and SharePoint.
2. Manage and troubleshoot infrastructure components such as networking, server platforms, storage, application structures (2-tier, 3-tier), management, and security (encryption, PKI).
3. Administer and troubleshoot within Office 365, Azure, Active Directory, Intune, and Entra environments.
4. Handle a large application estate running IIS & SQL, ensuring optimal performance and availability.
5. Utilise configuration management and application management & monitoring tools to manage infrastructure estates effectively.
6. Lead and execute workload migrations to cloud platforms with a strong focus on automation and efficiency.
7. Develop and maintain PowerShell scripts for automation tasks and operational efficiency.
8. Provide configuration and support for MS Windows Server environments.
9. Utilise virtualisation skills with VMware vSphere, Proxmox, and Hyper-V to optimize server resources and performance.

Requirements:

• Experience in IT support and delivery.
• Excellent analytical and problem-solving skills with a proactive approach to identifying issues and implementing solutions.
• Strong experience in PowerShell scripting and automation.
• Solid understanding and experience with MS Windows Server configuration and support.
• Expertise in virtualisation technologies including VMware vSphere, Proxmox, and Hyper-V.
• Demonstrable experience in managing infrastructure components and cloud platforms.
• Ability to work effectively in a team environment and independently when required.

Please share your CV with us.