3rd Line Support Engineer

Tamco Electrical Industries Australia Pty Ltd, Melbourne; Gateshead; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is on the lookout for a skilled 3rd Line Telco Support Engineer to tackle complex telecom challenges and enhance system performance. This dynamic role involves leading key projects, managing telecom infrastructure, and collaborating with teams and vendors to drive success. With a strong focus on problem-solving and a proactive approach, you'll ensure the reliability of advanced systems including VoIP and mobile networks. Join a forward-thinking company that values your expertise and offers a comprehensive benefits package, including a fantastic company car scheme and opportunities for career growth. If you're ready to make a significant impact in the telecom sector, this opportunity could be your next great adventure!

Benefits

Excellent company car scheme including electric cars

Opportunities to progress and grow your career

23 days holiday plus bank holidays

Stakeholder pension scheme

Agile Perks reward platform

Healthcare cash plan

Cycle to work scheme

Volunteer Days

Referral bonuses

Employee Assistance Programme

Enhanced Maternity and Paternity scheme

Qualifications

• 5+ years of experience in telecom support, ideally in a 3rd line position.
• Advanced knowledge of telecom protocols and strong problem-solving skills.

Responsibilities

• Lead the resolution of complex telecom issues and ensure system reliability.
• Manage critical incidents and create detailed documentation.

Skills

VoIP

SIP

PSTN

mobile networks

telecom protocols

problem-solving

Job description

We’re seeking an experienced 3rd Line Telco Support Engineer to lead the resolution of complex telecom issues and ensure the performance and reliability of advanced systems, including VoIP, SIP, PSTN, and mobile networks. In this role, you’ll tackle escalated technical challenges, perform diagnostics, and implement long-term solutions.

You’ll also lead key projects, including system upgrades and migrations, while collaborating with internal teams and external vendors to achieve success. Maintaining and upgrading telecom infrastructure, managing critical incidents, and creating detailed documentation are essential aspects of the role.

With at least five years of experience in telecom support, ideally including two in a 3rd line or similar level position, you’ll bring advanced knowledge of telecom protocols, strong problem-solving skills, and a proactive approach to improvement.

The company offers a comprehensive benefits package including:

1. Excellent company car scheme including electric cars with free charging at the office
2. Opportunities to progress and grow your career
3. 23 days holiday plus bank holidays, rising to 28 days after 5 years
4. Stakeholder pension scheme & death in service benefit
5. Agile Perks reward platform offering discounts and great deals
6. Healthcare cash plan covering everyday expenses such as opticians, dentist, etc.
7. Cycle to work scheme
8. Volunteer Days
9. Referral bonuses if you nominate a friend or a new customer
10. Employee Assistance Programme – free advice on relationships, mental health, financial planning, and more
11. Enhanced Maternity and Paternity scheme