3rd Line Support Engineer

Tilt Recruitment; Alfreton CP; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic IT Support Specialist to provide 3rd line support within a Microsoft Windows environment. This role involves troubleshooting issues, configuring Cisco switches, and managing relationships with key stakeholders. You will be part of exciting projects while delivering exceptional customer service. With a blend of support and project work, this position is ideal for a Microsoft generalist eager to take ownership of challenges and contribute to a collaborative team. Enjoy the flexibility of remote work after an initial onsite period, making this a perfect opportunity for those passionate about technology and problem-solving.

Qualifications

• Broad range of skills in Microsoft Windows server and desktop environments.
• Experience with Cisco switches and troubleshooting required.

Responsibilities

• Provide 3rd line IT support for two sites, both deskside and remote.
• Work on various Microsoft-based projects and installations.

Skills

3rd line IT support

Cisco networking

Microsoft Windows Server

Windows 7

Windows 10

Office 365

VMWare

Active Directory

Group Policy

Problem-solving

Tools

Cisco switches

Microsoft Office 2016

Job description

Interesting role combining 3rd line Support, Cisco networking and project work within a MS Windows based environment.

You will be providing 3rd line IT technical support for 2 sites within the UK, supporting users both deskside and remote.

Technically, you will have a broad range of skills within a Microsoft Windows server and desktop operating systems environment including MS Server 2016 upwards, Windows 7, Windows 10, Office 365 / O365, Microsoft Office 2016, VMWare and Active Directory and Group Policy experience.

Experience of configuring Cisco switches is also needed as part of this role. Knowledge of Cisco commands and the ability to troubleshoot problems on Cisco switches will also be needed.

This role also has a packed project pipeline. You can expect to be working on a variety of Microsoft-based projects, so experience of project work such as installations would be an advantage.

This is a great role for a good Microsoft generalist looking for a mixed role. Taking ownership of problems, responding quickly to problems and relationship management will all be part of the role. Above all, enthusiasm for problem solving and for delivering exceptional customer service is required. This is a role where you will be liaising with key stakeholders within the business across all levels.

Onsite for the first 6 weeks, with some flexibility for 2 days per week remote working afterwards.