3rd Line/IT Infrastructure Engineer

Christian Action Housing Association - Enfield; Enfield; On-site; GBP 49,000; Full time

Job summary

A local landlord in North London is seeking a 3rd Line IT Infrastructure Engineer. With a focus on IT support and infrastructure security, this role involves a variety of technical responsibilities and a customer-oriented approach. Work in a supportive environment while contributing to crucial IT services for the community.

Benefits

25 days holiday plus bank holidays

Health care cashback scheme

Employee assistance programme

Supportive working environment

Generous pension scheme

Qualifications

• Proficient with technologies and hardware.
• Excellent communication skills.
• Extensive knowledge of data laws.
• Customer-focused approach.

Responsibilities

• Support effective delivery of IT Service to stakeholders.
• Lead on protecting IT infrastructure from threats.
• Provide IT support and manage server installation.
• Maintain and troubleshoot servers and networking devices.

Skills

Problem Solving

Analytical Skills

Time Management

Communication

Job description

Location: Onsite - EN3 6GS (travel across sites likely)

Salary: £48,355 Hours: 37.5 (occasional evening and weekend working may be required)

Christian Action Housing Association is proud to be a local landlord providing homes and services across four North London boroughs, managing around 1600 homes. We manage mixed tenure housing stock, including independent living and the provision of supported housing accommodation and services for young people.

We are a diverse, fun and friendly team whose mission is to provide high quality and affordable housing, support and services to those in housing need. We have a team of 80 dedicated and knowledgeable professionals who help to deliver excellent and innovative housing and support services that reflect our four values - Care, Commit, Connect and Champion.

We are seeking a driven and self-motivated 3rd Line IT Infrastructure Engineer to join our busy IT Team based in Enfield. You must be proficient with technologies and hardware and excel in high-pressure environments. The ideal candidate will have excellent communication skills, extensive knowledge of data laws and excellent problem-solving, analytical and time-management skills. Your approach should be customer focused, working to establish the underlying needs of internal and external customers. As some travel acorss sites will be required it is essential that the right candidate have a full driving license and access to a car during working hours.

Role priorities include;

• Supporting the effective delivery of the IT Service across the organisation to our key stakeholders.
• Leading on promoting an effective IT service that ensures that our systems and IT infrastructure is protected from external threats.
• Provide exceptional general IT support as well as Microsoft / VMware Server installation, Windows deployment, configuration and upgrading of server/client software and related products.
• Support in the designing, building, deploying, and maintenance of the IT network.
• Maintaining servers and networking devices, proactively detecting, and fixing any potential or real issues.
• Bringing a flexible and dynamic approach to support the Head of IT, to ensure that our IT infrastructure is secure and up to date.
• Being accountable and sharing ownership of the team’s targets and service standards as agreed with Head of IT
  
  

For full details of the role and person profile please view the job description on our recruitment page.

What We’re Offering

• 25 days holiday plus bank holidays
• Health care cashback scheme
• Employee assistance programme including free counselling and legal advice
• A supportive and friendly working environment
• Generous pension scheme
  
  

Christian Action Housing is a ‘Disability Confident Employer’, and we are committed to making our recruitment process open and fair, and we will work with individuals with a disability to make our roles accessible wherever possible. We welcome and embrace those from all faiths and none. We are an anti-racism organisation and have a zero tolerance on racism and all forms of bigotry