3rd Line Helpdesk Technician

JR United Kingdom; Birmingham; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading company is seeking a dedicated 3rd Line Helpdesk Technician to join their talented team in Birmingham. You will be responsible for managing complex helpdesk issues, delivering exceptional customer service, and mentoring colleagues. This role offers a salary up to £45,000 along with support for gaining certifications, company events, and a collaborative culture where your growth is valued.

Benefits

Dedicated time and support for gaining certifications

Company events and team socials

Flexible working options

Qualifications

• Strong experience in a fast-paced IT helpdesk/service environment.
• Hands-on expertise with Microsoft tech and Windows Server.
• Calm under pressure, self-driven, and detail-oriented.

Responsibilities

• Act as the go-to escalation point for complex helpdesk issues.
• Manage and prioritise multiple high-level support tickets.
• Deliver excellent customer service across phone, email, and remote support.

Skills

Customer-first attitude

Problem-solving

Communication

Logical approach

Education

Microsoft Certifications (Enterprise Admin track)

Tools

Microsoft technologies

Windows Server

Job description

Social network you want to login/join with:

3rd Line Helpdesk Technician, birmingham

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Client:

Bluespires

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Are you a skilled IT professional looking to take the next step in your career?

Bluespires is growing, and we’re on the lookout for a dedicated 3rd Line Helpdesk Technician to join our friendly and talented team on-site in the Oxfordshire office.

Company

At Bluespires, we do things differently. We provide smart, tailored IT solutions to businesses — from managed IT support to cybersecurity and infrastructure projects. Our team is at the heart of everything we do, and we invest in their development and success.

What You’ll Do

• Act as the go-to escalation point for complex helpdesk issues
• Manage and prioritise multiple high-level support tickets to meet SLAs
• Deliver excellent customer service across phone, email, and remote support
• Mentor and support colleagues through training and shadowing
• Maintain and configure Microsoft SaaS and modern workplace tools
• Collaborate to drive knowledge sharing and continuous improvement

About You

Key Skills & Experience:

• Strong experience in a fast-paced IT helpdesk/service environment
• Hands-on expertise with Microsoft tech and Windows Server
• Microsoft Certifications (Enterprise Admin track) or equivalent experience
• Logical, methodical problem-solving approach
• Excellent communication skills and a customer-first attitude
• Calm under pressure, self-driven, and detail-oriented

Package

• Salary up to £45,000 per annum
• Dedicated time and support for gaining certifications of your choice
• Company events, team socials, and flexible working options
• A collaborative, inclusive culture that values your input and growth

? This is more than just a job — it’s a chance to be part of something progressive, valued, and people-driven.

Apply today and take your career forward with a company that puts people first.

Recruitment for this role is being managed exclusively by Niche Recruitment. For questions, please reach out directly to their team.

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