3rd Line Helpdesk Technician

JR United Kingdom; Telford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in IT solutions is seeking a 3rd Line Helpdesk Technician to enhance their Oxfordshire office. The role involves acting as an escalation point for complex issues, managing support tickets, and maintaining Microsoft SaaS tools. Candidates should possess strong experience in IT helpdesk environments, excellent communication skills, and relevant Microsoft certifications. Join a progressive and people-oriented team that values your growth and input.

Benefits

Dedicated time for certifications

Team socials and flexible working options

Collaborative, inclusive culture

Qualifications

• Experience in a fast-paced IT helpdesk/service environment.
• Hands-on expertise with Microsoft tech and Windows Server.
• Calm under pressure, self-driven, and detail-oriented.

Responsibilities

• Act as the go-to escalation point for complex issues.
• Manage and prioritize high-level support tickets.
• Deliver excellent customer service across phone, email, and remote support.

Skills

Customer service

Problem-solving

Communication

Team collaboration

Windows Server

Microsoft technologies

Education

Microsoft Certifications (Enterprise Admin track)

Job description

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Are you a skilled IT professional looking to take the next step in your career?

Bluespires is growing, and we’re on the lookout for a dedicated 3rd Line Helpdesk Technician to join our friendly and talented team on-site in the Oxfordshire office.

Company

At Bluespires, we do things differently. We provide smart, tailored IT solutions to businesses — from managed IT support to cybersecurity and infrastructure projects. Our team is at the heart of everything we do, and we invest in their development and success.

What You’ll Do

• Act as the go-to escalation point for complex helpdesk issues
• Manage and prioritise multiple high-level support tickets to meet SLAs
• Deliver excellent customer service across phone, email, and remote support
• Mentor and support colleagues through training and shadowing
• Maintain and configure Microsoft SaaS and modern workplace tools
• Collaborate to drive knowledge sharing and continuous improvement

About You

Key Skills & Experience:

• Strong experience in a fast-paced IT helpdesk/service environment
• Hands-on expertise with Microsoft tech and Windows Server
• Microsoft Certifications (Enterprise Admin track) or equivalent experience
• Logical, methodical problem-solving approach
• Excellent communication skills and a customer-first attitude
• Calm under pressure, self-driven, and detail-oriented

Package

• Salary up to £45,000 per annum
• Dedicated time and support for gaining certifications of your choice
• Company events, team socials, and flexible working options
• A collaborative, inclusive culture that values your input and growth

? This is more than just a job — it’s a chance to be part of something progressive, valued, and people-driven.

Apply today and take your career forward with a company that puts people first.

Recruitment for this role is being managed exclusively by Niche Recruitment. For questions, please reach out directly to their team.

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