3rd Line Engineer - Mobile Device Management

Computacenter; Hatfield; On-site; GBP 70,000 - 90,000; Full time

Job summary

Computacenter is seeking a senior MDM specialist to own complex Mobile Device Management configurations for a secure customer environment. You will manage Jamf Pro, Apple Business Manager and Microsoft Intune, developing policies and security controls across iOS and Android platforms.

You’ll provide expert guidance to colleagues and stakeholders, helping to grow our MDM capability as services expand. The role is based on-site in Hatfield or Nottingham to align with secure customer environments.

Qualifications

• SC clearance or be eligible and willing to obtain.
• Substantial experience in a third-line Mobile Device Management or specialist mobility-support role.
• Hands-on knowledge of Jamf Pro, including policy management, configuration profiles, security and troubleshooting.
• Experience administering Apple Business Manager.
• Strong Microsoft Intune administration and troubleshooting experience.
• Experience managing enterprise iOS and Android environments.
• Experience creating and maintaining user and device policies.
• Knowledge of device enrolment, onboarding, offboarding and organisation-group structures.
• Experience supporting mobile operating-system releases, application deployment and configuration changes.
• Strong incident investigation and problem-solving skills.
• Understanding mobile security, compliance and threat-prevention controls.
• Experience creating and managing certificates used within mobile-device environments.
• Ability to work confidently with technical teams, customer stakeholders and third-party suppliers.
• Clear written and verbal communication skills.
• Proactive approach to service improvement, knowledge sharing and technical documentation.

Responsibilities

• Provide third-line support for complex MDM incidents and service requests.
• Administer and support Jamf Pro, Apple Business Manager and Microsoft Intune.
• Create, deploy and maintain mobile-device policies, configuration profiles and security controls.
• Manage enrolment, configuration and ongoing support of iOS and Android devices.
• Plan and support mobile OS releases, upgrades and configuration changes.
• Troubleshoot complex issues involving device configuration, apps, policies, certificates, enrolment and compliance.
• Support mobile security, compliance and threat-detection capabilities.
• Manage application deployment and provide post-deployment support.
• Work with technical teams, service management colleagues, customer stakeholders and third-party suppliers to resolve incidents and deliver service improvements.
• Manage assigned incidents and requests in line with agreed service levels.
• Produce and maintain clear technical documentation, support procedures and configuration records.
• Provide technical guidance to first- and second-line support teams.
• Act as a subject-matter expert for MDM services and contribute to the continued development of our mobile capability.

Skills

SC clearance

MDM administration

Third-line support

MDM strategy

Stakeholder guidance

Tools

Jamf Pro

Apple Business Manager

Microsoft Intune

Job description

You’ll join our Endpoint Build and Configuration Service, supporting the delivery and ongoing development of Mobile Device Management services for a secure managed-service customer.

This is a specialist third-line role with a strong focus on Jamf Pro, Apple Business Manager and Microsoft Intune. You’ll manage complex mobile-device configurations, policies, operating-system releases and security requirements across iOS and Android environments.

As one of our senior MDM specialists, you’ll take ownership of complex technical issues and provide expert guidance to colleagues and customer stakeholders. You’ll also help us strengthen and develop our MDM capability as the service continues to grow.

This is not a mobile hardware or handset-support position. We’re looking for someone who already has substantial experience administering, configuring and troubleshooting enterprise MDM platforms at third-line or specialist level.

The role is based in either Hatfield or Nottingham and is primarily site-based due to the secure customer environments you’ll support.

What you’ll do

• Provide third-line support for complex Mobile Device Management incidents and service requests.
• Administer and support Jamf Pro, Apple Business Manager and Microsoft Intune.
• Create, deploy and maintain mobile-device policies, configuration profiles and security controls.
• Manage the enrolment, configuration and ongoing support of iOS and Android devices.
• Plan and support mobile operating-system releases, upgrades and configuration changes.
• Troubleshoot complex issues involving device configuration, applications, policies, certificates, enrolment and compliance.
• Support mobile security, compliance and threat-detection capabilities.
• Manage application deployment and provide post-deployment support.
• Work with technical teams, service management colleagues, customer stakeholders and third-party suppliers to resolve incidents and deliver service improvements.
• Manage assigned incidents and requests in line with agreed service levels.
• Produce and maintain clear technical documentation, support procedures and configuration records.
• Provide technical guidance to first- and second-line support teams.
• Act as a subject-matter expert for MDM services and contribute to the continued development of our mobile capability.

What you’ll need

• SC clearance or be eligible and willing to obtain.
• Proven experience in a third-line Mobile Device Management, endpoint-engineering or senior mobility-support role.
• Strong hands-on knowledge of Jamf Pro, including policy management, configuration profiles, security and troubleshooting.
• Practical experience administering Apple Business Manager.
• Strong Microsoft Intune administration and troubleshooting experience.
• Experience managing enterprise iOS and Android environments.
• Experience creating and maintaining user and device policies.
• Knowledge of device enrolment, onboarding, offboarding and organisation-group structures.
• Experience supporting mobile operating-system releases, application deployment and configuration changes.
• Strong incident investigation and problem-solving skills, with the ability to resolve complex technical issues.
• An understanding of mobile security, compliance and threat-prevention controls.
• Experience creating and managing certificates used within mobile-device environments.
• The ability to work confidently with technical teams, customer stakeholders and third-party suppliers.
• Clear written and verbal communication skills, including the ability to explain technical issues to different audiences.
• A proactive approach to service improvement, knowledge sharing and technical documentation.

Desirable skills and experience

• Experience with Workspace ONE Unified Endpoint Management.
• Experience with BlackBerry Unified Endpoint Management.
• Knowledge of Samsung Knox or Android Enterprise.
• Experience with Microsoft Entra ID and Microsoft 365.
• An understanding of Zero Trust Network Access principles.
• Experience providing technical consultancy or acting as an escalation point for MDM services.
• Experience working in a defence, government, security-cleared or otherwise regulated environment.