3rd Line Cloud Engineer

JR United Kingdom; Southampton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise en pleine croissance recherche un 3rd Line Cloud Engineer pour rejoindre une équipe dynamique. Le rôle implique la gestion d'incidents, la documentation et la supervision des systèmes, avec une forte composante d'innovation. De nombreux avantages sont offerts, y compris un plan de retraite généreux et des options de flexibilité.

Benefits

26 jours de congés annuels plus jours fériés

Pension avec contributions doublées

Plan d'incitation

Programme d'assistance pour employés

Remises pour employés

Options de bénéfices flexibles

Qualifications

• Expérience dans la gestion d'incidents via un processus de gestion de services.
• Large utilisation de produits VMware.

Responsibilities

• Gérer les escalades et effectuer des contrôles quotidiens.
• Produire et maintenir la documentation nécessaire.
• Effectuer des évaluations de préparation pour les nouvelles versions.

Skills

Critical thinking

Problem-solving

Technical Leadership

Tools

VMware

MECM

Job description

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Working Pattern: Shift Working (0700 – 1500 and 1100 – 1900 on a Weekly Rotating Pattern)

This role requires candidates to be eligible and willing to undergo a high level of security clearance.

Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Cloud Engineer, you will deliver value for our customers by exploring new technologies within a team that values collaboration and operates in a constantly changing dynamic environment to build a better service.

Your role will involve:

We are looking for a 3rd Line Cloud Engineer to join a small, dynamic team of 2nd and 3rd Line engineers. Your responsibilities will include carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling, and responding to incidents through the Incident Process, including triage and escalation via the Service Management Team. Examples of tasks include:

• Responding to escalations from 2nd Line Daily checks
• Extensive work with VMware products
• Carrying out readiness assessments for new releases entering service from the Engineering Team
• Producing and maintaining documentation such as Work Instructions and Patching Schedules

Key skills and experience:

• Critical thinking and problem-solving skills
• The ability to take on Technical Leadership activities

Your transferable skills and experience:

• Software Distribution (e.g., MECM)

Benefits include:

• 26 days of annual leave plus public holidays (3 flexible)
• Pension with double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Flexible benefits options such as increased holidays, travel, dental, critical illness coverage, and more
• Perks at work – employee discounts
• Employee assistance programme / virtual GP

Recruitment process:

The process consists of one stage. We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria. Please email [emailprotected] to apply through the Disability Confident Interview Scheme.

Achieve together:

We are recognized as a responsible and inclusive employer: a certified Disability Confident Leader, Times Top 50 employer for Gender Equality, Top 75 employer for Social Mobility, accredited with the Living Wage Foundation, and a signatory of the Race at Work Charter. We are committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

Our hybrid work environments enable you to Be Completely You. Our active, people-led Inclusive Community networks support our approach to diversity and inclusion.