3rd Line Cloud Engineer

JR United Kingdom; Basingstoke; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a 3rd Line Cloud Engineer, supporting a dynamic team in delivering innovative solutions. Your role will involve managing incidents, conducting system monitoring, and utilizing VMware products to enhance service delivery. Enjoy excellent benefits, including a flexible working pattern and robust annual leave, as you contribute to a sustainable future with a recognized inclusive employer.

Benefits

26 Days annual leave plus public holidays

Double matching pension contributions up to 10%

Life assurance

Companywide incentive plans

Employee discounts

Employee assistance programme / virtual GP

Qualifications

• Experience with VMware products is essential.
• Proven skills in critical thinking and technical leadership.
• Ability to solve complex problems effectively.

Responsibilities

• Deliver planned activities via Change Management Process.
• Monitor systems using Event Management tooling.
• Respond to and escalate incidents through Service Management.

Skills

Critical thinking

Problem-solving

Technical Leadership

Tools

VMware products

Software Distribution (MECM)

Job description

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Working Pattern: Shift Working (0700 – 1500 and 1100 – 1900 on a Weekly Rotating Pattern)

This role requires candidates to be eligible and willing to undergo a high level of security clearance.

Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Cloud Engineer, you will deliver value for our customers by exploring new technologies within a team that values collaboration and operates in a constantly changing dynamic environment to build a better service.

Your role will involve:

We are looking for a 3rd Line Cloud Engineer to join a small, dynamic team of 2nd and 3rd Line engineers. Your responsibilities will include carrying out planned activities via a Change Management Process, monitoring systems using Event Management tooling, and responding to incidents through the Incident Process, including incident triage and escalation via the Service Management Team. Examples of tasks include:

• Responding to escalations from 2nd Line Daily checks
• Extensive work with VMware products
• Carrying out readiness assessments for new releases entering service from the Engineering Team
• Producing and maintaining documentation such as Work Instructions and Patching Schedules

Key skills and experience:

• Critical thinking and problem-solving skills
• The ability to take on Technical Leadership activities

Transferable skills and experience:

• Software Distribution (e.g., MECM)

Additional benefits include:

• 26 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Flexible benefits options such as increased holidays, travel, dental, critical illness, and more
• Perks at work – employee discounts
• Employee assistance programme / virtual GP

Recruitment process:

The process consists of one stage.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Please email [emailprotected] if you wish to apply through the Disability Confident Interview Scheme.

Achieve together:

We are recognized as a responsible and inclusive employer: Certified as a Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation, and a signatory of the Race at Work Charter. We are committed to the United Nations standards for LGBTI+ and are a Stonewall Top 100 Employer.

Our hybrid work environments enable you to Be Completely You. Our active, people-led Inclusive Community networks support our approach to diversity and inclusion.