3PL Contracts Coordinator

JR United Kingdom; Windsor; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Contracts Coordinator to optimize supply chain networks and manage relationships with third-party logistics partners. This pivotal role involves ensuring compliance with contractual obligations and performance metrics while maintaining effective communication with stakeholders. You will support cross-functional teams in driving process improvements and cost-saving initiatives, making a significant impact on operational efficiency. If you thrive in a dynamic environment and possess a proactive mindset, this opportunity offers a chance to contribute to a global organization with a strong commitment to excellence.

Qualifications

• Experience in Account Management and Customer Service is essential.
• Exposure to Third-Party Logistics and Supply Chain Operations is desirable.

Responsibilities

• Serve as the primary contact for contract-related inquiries.
• Monitor and evaluate contract performance against service levels.
• Collaborate with cross-functional teams to understand operational needs.

Skills

Account Management

Customer Service

Project Management

Change Management

Third-Party Logistics

Supply Chain Operations

International Trade

FMCG

Communication Skills

Problem Solving

Job description

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We’re En Route. We’re a welcoming bunch, with a down-to-earth outlook that helps build lasting relationships with customers and colleagues alike.

As global specialists in passenger solutions, supply chain services and sourcing for airlines and airline caterers, we operate globally as part of dnata, one of the world’s largest combined air services providers.

En Route’s expertise is one of the many reasons why we’ve enjoyed more than 20 years as a global food solutions partner, with offices in the UK, USA, Australia, and UAE.

Are you ready to become part of our story?

Job purpose

Reporting to the Head of Contracts Management, the Contracts Coordinator will be responsible for the day-to-day tasks associated with the management of our 3PL service partners. Ensuring all contractual obligations and standards are met concerning the provision of third-party logistics (3PL) services within the global organisation. You will play a key role in optimizing our supply chain network and design, ensuring the smooth operational flow of both goods and services.

Key responsibilities

1. Serve as the primary point of contact for all contract-related matters and inquiries, responding promptly and courteously, striving to exceed stakeholder expectations.
2. Lead routine meetings with 3PL service partners, setting agendas, documenting minutes, and distributing actions to appropriate stakeholders.
3. Reconcile weekly invoicing to ensure both purchase and sales of third-party services are in accordance with the contractual rates.
4. Monitor and evaluate contract performance, ensuring compliance with agreed service levels, key performance indicators, and contractual obligations.
5. Maintain accurate and up-to-date contract documentation, ensuring proper record-keeping and adherence to internal policies and procedures, managing stakeholders to meet deadlines or anniversaries.
6. Support cross-functional teams with reporting progress of process improvements and cost-saving initiatives, monitoring effectiveness.
7. Assist in documenting Supply Chain initiatives and the associated business cases, ensuring proposals can be submitted for internal approval in a timely fashion.
8. Conduct regular cross-functional reviews and audits to identify potential risks, issues, or non-compliance, and assist with the development of appropriate mitigation strategies.
9. Collaborate with cross-functional teams, including supply chain, procurement, technical, and legal, to understand the operational needs for new contracts.
10. Stay updated on industry trends, regulations, and best practices related to 3PL contracts, and apply this knowledge to support contract management processes.
11. Undertake any further duties which may from time to time be assigned.

This job description is not intended to be either prescriptive or exhaustive but is issued as a general framework at the time of writing.

Skills & Qualifications

• Background in Account Management and Customer Service.
• Experience of Project or Change Management, desirable.
• Exposure to Third-Party Logistics, Supply Chain Operations, or International Trade, desirable.
• Experience of FMCG, desirable.
• Excellent verbal and written communication skills.
• Ability to prioritise workload, multitask, and work to deadlines effectively.
• Ability to work on own initiative and collaborate with multiple stakeholders.
• Flexible to take on extra and varied tasks when required.
• Enjoy working in a fast-paced environment and adapting to changing circumstances.
• Proactive and quick thinking in solving problems.
• Have a positive attitude with a strong passion for what you do.