3043 - Customer Service Advisor (Reading)

SRG; Reading; Hybrid; GBP 29,000; Full time

Job summary

A leading company in the utilities sector is seeking a Customer Service Advisor based in Reading. The successful candidate will manage high volumes of customer calls and provide support via various channels while working in a hybrid setup. Strong telephony experience is essential.

Qualifications

• Comfortable handling high call volumes.
• Knowledge of utilities is desirable, but training will be provided.

Responsibilities

• Support customers via inbound and outbound calls.
• Assist customers through email and website communications.
• Check outbound/inbound customer letters.

Skills

Telephony experience

Good IT skills

Ability to stay calm under pressure

Job description

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3043 - Customer Service Advisor (Reading), Reading

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Client:

SRG

Location:

Reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

11787a76241e

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

CUSTOMER SERVICE ADVISOR

Carbon60 are looking to recruit a Customer Service Advisor to work for a large utilities company based in Reading.

ROLE: Customer Service Advisor

SALARY: £14.79 p/h, circa £28,400 per annum (PAYE)

JOB TYPE: 3 months with extension likely

LOCATION: Reading (RG1) - No. 1 43 The Forbury Forbury Road, Reading RG1 3JH

HOURS: Full time, 37 hours, Monday to Friday

WORKING PATTERN: Hybrid working - currently 2 days in the office and 3 days at home. This is NOT a fully remote position.

THE ROLE:

• You will support the already customers ranging from both inbound and outbound telephony.
• You will support the already customers via email and website communications.
• You will check outbound/inbound customer letters.
• Telephony experience is essential for this role.

THE SUCCESSFUL CANDIDATE:

• Must be comfortable handling high volume of calls daily.
• Knowledge of utilities is desirable, although training will be provided.
• Good IT Skills.
• Ability to stay calm under pressure.

Application by CV or call Paloma Lopez at Carbon60 on 07360 514 822.