3.5T Van Delivery Driver - Tool & Equipment Hire

THX Ltd; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 Days Holiday

Annual Leave Buy & Sell

Company Pension

Rewards incentives

On-site parking

PPE and uniform provided

Paid overtime

Job summary

THX Ltd is seeking a Customer Delivery Operative to deliver goods to customers across the UK, combining reliable delivery with a strong customer service focus.

You will handle heavy gear safely, navigate to sites including London, work with the delivery IT system, and support colleagues to meet customer requirements while spotting opportunities to improve operations.

Qualifications

• Experience in a customer-facing role delivering high-quality service.
• Valid, clean UK driving license (manual).
• Comfortable driving in congested areas including London.
• Proactive problem-solving and communication with customers.

Responsibilities

• Deliver goods to customers in a safe and timely manner.
• Provide excellent customer service during delivery.
• Resolve problems by communicating with customers and colleagues.
• Follow safe driving and loading/unloading procedures.
• Update THX’s delivery IT system and capture equipment photos.
• Identify sales opportunities and report to the sales team.
• Coordinate with other departments to meet customer requirements.
• Raise issues and opportunities to improve THX operations.

Skills

Customer service

Delivery driving

Team player

IT literacy

Manual handling

Tools

Delivery IT system

Navigation systems

Job description

At THX we are committed to transforming tool hire expectations within the UK construction industry by providing a hire experience that goes beyond the ordinary. We are a dynamic, fast-growing company and have an exciting opportunity for someone looking to embark on their next chapter.

We are looking for a Customer Delivery Operative to deliver goods to customers, whilst also providing an excellent customer service experience.

Key responsibilities include:

• Manual handling of heavy, bulky items in a safe and careful manner.
• Ensure customers receive the accurate hire equipment on time and in a positive & friendly manner in accordance with our delivery targets
• Resolve problems promptly, communicating with customers and colleagues as required.
• Follow safe working processes/practices while driving and loading/unloading, using appropriate machinery.
• Communicate with colleagues in other departments to ensure customer requirements are met.
• Operate THX’s delivery IT system, updating the system data and taking pictures of equipment.
• Raise issues and opportunities to improve the THX operations.
• Identify sales opportunities while travelling and report these back to the sales team.

• Experience in a customer-facing role, providing excellent customer service.
• Previous experience of driving professionally & delivering goods is preferred, but not essential.
• Manual handling and the ability to maneuver heavy equipment.
• A valid, clean UK driving license for manual vehicles.
• Computer literate with a familiarity of IT and navigation systems.
• Reliable, flexible and a strong team-player.
• Comfortable driving in congested areas include London.

THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities.

Benefits include:

• Recharge with 25 Days Holiday (with Bank Holiday’s on top).
• Need a little more time off, or would extra cash suit you better? Our Annual Leave Buy & Sell Scheme gives you the flexibility to choose what works best for you each year.
• Looking after your future with a Company Pension.
• Special recognition and rewards incentives.
• A great opportunity to join an expanding team.
• Paid overtime.
• Free on-site parking.
• Good quality PPE and uniform provided.