3.5T Customer Delivery Driver Trainee, Installer

jlp; Liverpool; On-site; GBP 30,000 - 41,000; Full time

Job summary

John Lewis & Partners in Speke is seeking an Installation Specialist to join our Customer Delivery Hub, bringing our distinctive service to customers' doors and installing products in their homes as part of a 2-person delivery crew.

Heavy lifting is involved; you will load and deliver items like sofas and white goods, install them, and demonstrate how they work. The role includes heavy emphasis on safety and customer care.

Qualifications

• Requires UK B-Category manual driving licence with points not exceeding 6.
• Experience in customer-facing roles is required.
• Good verbal communication skills, both over the phone and in person, are essential.
• Solid understanding of technology and how to install and demonstrate products.

Responsibilities

• Be an ambassador for the John Lewis brand with excellent customer service.
• Load deliveries at hub and work with warehouse team to prepare lorries.
• Install products efficiently and demonstrate operation to customers.
• Handle unexpected situations to find best solutions for customers.
• Maintain a safe working environment and stay up to date with product knowledge.

Skills

B category license

Customer-facing experience

Verbal communication

Technical understanding

Job description

ABOUT THE ROLE

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 3.5-tonne vehicle.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

Your day will see you start at the delivery hub where you are based before heading out on a route. Your responsibilities will include:

• -Being an ambassador for the John Lewis brand with great customer service is your number one priority.
• -Load up your lorry with the day's deliveries working alongside the warehouse team.
• -Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• -Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• -Keeping up to date with new products and technologies to ensure you perform your role at your best.
• -Maintaining a safe working environment

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need

Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:

• -UK B-Category manual driving licence with no more than 6 points.
• - Previous experience in a customer-facing role.
• - Great verbal communication skills both over the phone and in person.
• - Good understanding of technology.

Desirable skills/experience you can bring

• -Installation and disconnection of white goods.
• -TV installation.
• -Assembly of a flat pack.

Closing Date: September 10, 2026

Pay: £29,500.00 - £41,100.00 Annual

Contract Type: Temporary

Hours of Work: 41 hours per week - working 06:00 - 17:00 - 4 days a week covering Mon-Sat, with a 4 week rota pattern

Job Level: Partnership Level 9

Where You'll Be Working: Speke Customer Delivery Hub (John Lewis & Partners), Delf Lane, Liverpool, Lancashire, L24 9HH

ABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.