2Nd Line Support Engineer - Salisbury

Adecco; Salisbury; On-site; GBP 31,000 - 33,000; Full time

Job summary

A leading consultancy organisation is looking for a 2nd Line Support Engineer to join their End User Services (EUS) team in Salisbury. This on-site role involves resolving second-line incidents, handling user requests, and collaborating with Service Desk and Level 3 teams to ensure high-quality service delivery. Ideal candidates should have hands-on experience with Microsoft Windows 10/11 and Intune, and a solid understanding of desktop hardware. Competitive annual salary ranges from £31,000 to £33,000.

Qualifications

• Hands-on experience with Microsoft Windows 10/11 and Intune.
• Solid understanding of desktop and laptop hardware.
• Basic administration knowledge of SCCM (MECM) and Active Directory.
• Working knowledge of networking concepts (LAN/WAN/vlan, Wi-Fi).
• Familiarity with security tools, especially disk encryption using BitLocker.

Responsibilities

• Resolve second-line incidents within defined SLAs.
• Complete user requests in a timely manner.
• Maintain escalations at less than 2% per month.
• Achieve CSAT scores of 4.5/5 or higher for incidents handled.
• Communicate proactively with Service Desk and L3 teams.
• Deliver project tasks within agreed timescales.

Skills

Microsoft Windows 10/11

Intune

Desktop and laptop hardware

SCCM (MECM)

Active Directory

Networking concepts

Security tools

Disk encryption using BitLocker

Job description

Job Title: 2nd Line Support Engineer

Location: Salisbury (On-site, 5 days a week)

Salary: £31,000 - £33,000

A leading consultancy organisation is currently looking to recruit a 2nd Line Support Engineer to join their End User Services (EUS) team in Salisbury. Reporting to the EUS Lead Group, you'll play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You'll work closely with our Service Desk and Level 3 teams to ensure high-quality service delivery and seamless communication.

Key Responsibilities

• Resolve second-line incidents within defined SLAs
• Complete user requests in a timely manner
• Maintain escalations at less than 2% per month
• Achieve CSAT scores of 4.5/5 or higher for incidents handled
• Communicate proactively with Service Desk and L3 teams
• Deliver project tasks within agreed timescales

What We're Looking For

• Hands-on experience with Microsoft Windows 10/11 and Intune
• Solid understanding of desktop and laptop hardware
• Basic administration knowledge of SCCM (MECM) and Active Directory
• Working knowledge of networking concepts (LAN/WAN/vlan, Wi‑Fi)
• Familiarity with security tools, especially disk encryption using BitLocker