2Nd Line Support Engineer - MDM

Akkodis; Hatfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Hatfield is seeking a 2nd Line Support Engineer to oversee the support and configuration of mobile devices. This role involves close collaboration with technical teams and customers, managing incident queues, and ensuring compliance with security standards. Ideal candidates will have experience in mobile device management and skills in tools such as Workspace ONE Unified Endpoint Manager. Join this established team to gain exposure to emerging technologies and development opportunities.

Qualifications

• Proven experience in a 2nd line support mobile endpoint engineering role.
• Security (SC Clearance) or able to achieve.

Responsibilities

• Oversee the configuration and support of mobile devices.
• Liaise with internal technical teams and customer stakeholders.
• Manage incident queues and SLAs in mobile device support.

Skills

2nd line support experience

Mobile Device Management

Configuration Management

Workspace ONE Unified Endpoint Manager

Mobile operating systems (iOS and Android)

Collaboration with technical teams

Tools

Workspace ONE Unified Endpoint Manager

Apple Business Manager

Entra ID

M365

Android Enterprise Manager

Samsung KNOX

Job description

Overview

2nd Line Support Engineer - MDM. Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their market leading team. This is an exciting opportunity to join an established team who can provide you with development and training opportunities with exposure to emerging technologies.

Responsibilities

• You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support.
• Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle.
• Manage incident queues and SLAs, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate.

Requirements

• Security (SC Clearance) or able to achieve.
• Proven experience in a 2nd line support mobile endpoint engineering role
• Workspace ONE Unified Endpoint Manager
• Apple Business Manager
• Entra ID
• M365
• Android Enterprise Manager
• Samsung KNOX
• iOS and Android mobile operating systems experience (configuration)
• Mobile Device Management through Organisation Groups

Additional Information

If you are looking for an exciting new challenge to join a leading organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website