2nd Line Support Engineer

TieTalent; West Bromwich; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in West Bromwich as part of their Service Desk team. This role offers a unique opportunity to develop your IT career while leveraging your communication skills and technical knowledge. You'll be responsible for resolving client issues and ensuring excellent service delivery, all while gaining valuable certifications and experience.

Qualifications

• Proven track record in 2nd Line support.
• Strong Microsoft 365 and Azure administration skills.

Responsibilities

• Log, manage, and resolve client issues.
• Understand clients' needs and deliver excellent service.

Skills

Communication

Troubleshooting

Microsoft 365

Azure

Education

Technical qualifications

Job description

West Brom, Birmingham (3 days office, 2 days WFH)

Are you a talented and motivated IT professional?

Are you committed to developing your career in IT?

If you believe that excellent communication skills and a genuine desire to help are as important as technical skills, then we want to hear from you. Join our Service Desk team in West Bromwich and further your career in IT.

This is a career opportunity, not just a job. We focus on building your career by leveraging your technical knowledge and communication skills to log, manage, and resolve client issues, understand your clients' needs, and deliver excellent service. Watch your IT career take off with us.

Requirements

1. The ideal candidate will have a proven track record in 2nd Line support.
2. Technical qualifications are desirable but not essential, as we provide opportunities to gain necessary certifications.
3. Strong Microsoft 365 and Azure administration and troubleshooting skills.
4. Ability to resolve backup and antivirus issues.
5. Confidence in working with a diverse client base, each with unique challenges and priorities.
6. Excellent written and verbal communication skills to effectively interact with both technical and non-technical audiences.
7. A genuine interest in technology and a passion for learning new skills.