2nd Line Support Engineer

JR United Kingdom; Slough; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK-based company is seeking a skilled 2nd Line Engineer for a short-term contract in Slough. The role requires extensive technical expertise in Microsoft solutions and excellent customer service skills. Successful candidates will manage support for both Windows and Apple environments, ensuring seamless operations and integration within the organization.

Qualifications

• Experience with Windows 10/11 and M365 support.
• Strong Apple macOS and iOS support skills.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP).

Responsibilities

• Provide 2nd line support for Windows and Apple devices.
• Administer Mobile Device Management and manage assets.
• Support desktop virtualization technologies like Hyper-V and VMware.

Skills

Customer Service

Windows 10/11

M365

Active Directory (AD)

Azure

Apple macOS

iOS

MDM Administration

Device Management

Networking Fundamentals

ITSM Tool Familiarity

Job description

Social network you want to login/join with:

London | 2 Months | Start ASAP | DBS | Inside IR35

We're currently recruiting for an experienced 2nd Line Engineer to join our customer on a short term contract. This role is fully onsite, will require impeccable customer service skills accompanied by strong experience of supporting Microsoft Solutions.

Role Responsibilities:

• 2nd line support experience of: Windows 10/11, M365, AD, Azure, etc.
• Support Apple macOS & iOS devices, ensuring seamless integration.
• MDM Administration, Device management and stock control
• Experience supporting desktop virtualisation technologies (e.g., Hyper-V, VMware).
• Updating the Asset Management system
• Management of Customer Endpoint protection
• Understanding of networking fundamentals TCP/IP DNS DHCP
• Experience in supporting Apple MacOS / Ios and MS Windows
• Familiarity with an ITSM tool

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.