2nd Line Support Engineer

JR United Kingdom; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading company in the UK is looking for an experienced 2nd Line Engineer for a short-term contract role. This position is fully onsite, requiring excellent customer service and strong technical skills in supporting various Microsoft and Apple solutions. The candidate will be responsible for device management, support of virtualization technologies, and maintaining the asset management system, making it a strategic role in the team.

Qualifications

• Experience with Windows 10/11, M365, AD, Azure, macOS, and iOS devices.
• Strong background in supporting desktop virtualization technologies.
• Familiarity with asset management and customer endpoint protection.

Responsibilities

• Provide 2nd line support for a range of Microsoft and Apple products.
• Manage device administration and stock control.
• Update the Asset Management system and manage endpoint protection.

Skills

Impeccable customer service skills

2nd line support experience

Understanding of networking fundamentals

MDM Administration

Experience with desktop virtualization technologies

Tools

ITSM tool

Microsoft Solutions

Job description

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London | 2 Months | Start ASAP | DBS | Inside IR35

We're currently recruiting for an experienced 2nd Line Engineer to join our customer on a short term contract. This role is fully onsite, will require impeccable customer service skills accompanied by strong experience of supporting Microsoft Solutions.

Role Responsibilities:

• 2nd line support experience of: Windows 10/11, M365, AD, Azure, etc.
• Support Apple macOS & iOS devices, ensuring seamless integration.
• MDM Administration, Device management and stock control
• Experience supporting desktop virtualisation technologies (e.g., Hyper-V, VMware).
• Updating the Asset Management system
• Management of Customer Endpoint protection
• Understanding of networking fundamentals TCP/IP DNS DHCP
• Experience in supporting Apple MacOS / Ios and MS Windows
• Familiarity with an ITSM tool

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.