2nd Line Support Engineer

JR United Kingdom; High Wycombe; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading company in the UK is seeking an experienced 2nd Line Engineer for a short-term contract in High Wycombe. The role, which starts ASAP, requires onsite presence and demands strong customer service skills along with a solid background in supporting Microsoft solutions and Apple devices. If you are driven and technically skilled in troubleshooting and managing IT systems, we encourage you to apply.

Qualifications

• Experience in 2nd line support for Windows, M365, AD, and Azure.
• Ability to support Apple macOS and iOS devices.
• Strong understanding of networking fundamentals like TCP/IP, DNS, and DHCP.

Responsibilities

• Provide 2nd line support for various operating systems and applications.
• Manage device integration and MDM administration.
• Responsible for updating asset management systems and controlling stock.

Skills

Customer Service

Windows 10/11

M365

Azure

Apple macOS

iOS

MDM Administration

Device Management

Stock Control

Hyper-V

VMware

Networking Fundamentals

ITSM Tool

Job description

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London | 2 Months | Start ASAP | DBS | Inside IR35

We're currently recruiting for an experienced 2nd Line Engineer to join our customer on a short term contract. This role is fully onsite, will require impeccable customer service skills accompanied by strong experience of supporting Microsoft Solutions.

Role Responsibilities:

• 2nd line support experience of: Windows 10/11, M365, AD, Azure, etc.
• Support Apple macOS & iOS devices, ensuring seamless integration.
• MDM Administration, Device management and stock control
• Experience supporting desktop virtualisation technologies (e.g., Hyper-V, VMware).
• Updating the Asset Management system
• Management of Customer Endpoint protection
• Understanding of networking fundamentals TCP/IP DNS DHCP
• Experience in supporting Apple MacOS / Ios and MS Windows
• Familiarity with an ITSM tool

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.