2nd Line Avaya Support Engineer

JR United Kingdom; Crawley; Remote; GBP 40,000 - 45,000; Full time

Job summary

Une entreprise de services technologiques au Royaume-Uni recherche un ingénieur support Avaya de 2e ligne pour rejoindre son équipe. Ce rôle offre du travail à distance avec une visite mensuelle au siège de Manchester, des possibilités de formation pour atteindre le niveau 3, et une culture d'équipe collaborative. Vous aurez la responsabilité de gérer les modifications d'utilisateur sur les plateformes Avaya et d'assurer le support technique aux clients.

Benefits

Travail à distance

Formation claire vers le niveau 3

Culture d'équipe sympa et établie

Qualifications

• Expérience concrète avec Avaya CMS 8 ou 10.
• Antécédents en environnement de support de 2e ligne.
• Éligibilité à la sécurité BPSS & NPPV3.

Responsibilities

• Gérer les changements et suppressions d'utilisateurs dans Avaya.
• Support système général pour les clients du secteur public et privé.

Skills

Avaya CMS 8

User changes

System support

SIP

VOIP

Tools

CXone

NICE

Job description

Social network you want to login/join with:

2nd Line Avaya Support Engineer, crawley, west sussex

col-narrow-left

Client:

Location:

crawley, west sussex, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

Looking to level up your Avaya expertise in a remote-first environment with real career progression?

We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10, and comfortable handling user changes, deletions, and general system support.

This team supports a wide range of enterprise and public sector customers — with training pathways to Tier 3 and cross-training across cloud contact centre platforms (CXone, NICE, etc.) and wider infrastructure.

What’s in it for you?

Remote working – with just one monthly visit to HQ in Manchester

Clear path to Tier 3 – training across Avaya + cloud platforms

On-call rota (1 in 4–8) with £350 per shift + paid overtime

Great team culture – supportive and well-established engineering group

You’ll need:

? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes)

? Previous experience in a 2nd line/tiered support environment

? Eligibility for BPSS & NPPV3 clearance (after probation)

Nice to Have:

? Experience with CXone, NICE, or cloud contact centre tech

? SIP, VOIP trunking, or wider infrastructure exposure

Salary: Up to £45,000 DOE + £350 On-Call + Overtime