2nd Line Support Engineer

Rubicon Recruitment; Poole; On-site; GBP 26,350 - 35,650; Full time

Benefits offered by this job

25 days holiday

Company bonus scheme

Pension scheme

Health & wellness access

Personal development plan with budget

Mentorship for certified courses

Job summary

Rubicon Recruitment is seeking a 2nd Line Support Engineer in Poole to deliver hands-on IT support across Microsoft 365, servers, and networking. You will escalate and resolve incidents, work with a growing team, and participate in documentation and knowledge-base creation.

The role requires at least 2 years on an IT helpdesk, with MS 365 proficiency and the potential to gain SC clearance. A strong emphasis is placed on collaboration, learning, and career development within a forward-thinking

Qualifications

• At least 2 years' experience on an IT Helpdesk.
• Experience with Microsoft 365 suite.
• Capability to obtain SC clearance.

Responsibilities

• Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks.
• Upgrade and configure hardware, software, and related services.
• Contribute to infrastructure documentation and create knowledge base articles.
• Act as an escalation point for L1 engineers and escalation tickets as needed.
• Manage client calls and conduct site visits when required.

Skills

Microsoft 365

Active Directory

Networking

VPNs

Unifi/Meraki

DNS/DHCP

Microsoft 365 accreditation

Autotask

Tools

Autotask

Job description

2nd Line Support Engineer | Poole | £31,000

As a 2nd Line Support Analyst within this forward-thinking business, you’ll play a key role providing hands‑on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines.

Benefits

• 25 days' holiday plus bank holidays, with additional holiday for long service.
• Company bonus scheme
• Established company pension scheme.
• Access to health & wellness and employee rewards platforms.
• Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry‑recognised certifications.

Responsibilities

• Handle Helpdesk incidents and provide hands‑on support for Microsoft 365, servers, and networks.
• Upgrade and configure hardware, software, and related services.
• Contribute to infrastructure documentation and create knowledge base articles.
• Act as an escalation point for Line 1 engineers and escalation tickets as needed.
• Manage client calls and conduct site visits when required.

Skills and Experience

• At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask.
• Proficiency in Microsoft 365 (OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, Defender for Endpoint).
• Experience with Active Directory, Group Policy, DNS, and DHCP.
• Knowledge of LAN‑based networking, cloud‑managed switches (Unifi or Meraki), wireless, VPNs, and routing.
• Completed or working towards Microsoft 365 accreditation.
• Ability to gain SC clearance.

If you’re ready to apply your expertise in a role with impact and responsibility, apply today or contact Josh at Rubicon for more information.