2nd Line Support Engineer

Searchability; Gillingham; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading UK technology services provider is looking for a 2nd Line IT Engineer in Gillingham, Kent. The role offers a full-time, permanent position where you’ll handle advanced technical support for multiple sites, troubleshoot various IT systems, and mentor junior staff. Candidates with over 3 years of IT support experience, strong troubleshooting skills, and a proactive attitude are encouraged to apply.

Qualifications

• 3+ years’ experience in IT support, ideally in a second-line role.
• Strong knowledge of TCP/IP, DNS, DHCP, VPNs, and VLANs.
• Full UK driving license with travel flexibility.

Responsibilities

• Provide advanced technical support for escalated issues across a multi-site network.
• Troubleshoot hardware and software problems.
• Mentor 1st line support and maintain system performance.

Skills

Windows operating systems

Microsoft 365

Troubleshooting

Active Directory

Networking protocols

Cisco Meraki

Hyper-V

ITSM tools

Communication skills

Customer-focused attitude

Job description

2nd Line IT Engineer

• Perfect opportunity for an experienced IT professional with 3+ years in IT support, looking to expand technical skills in a dynamic environment.
• Full-time, permanent position based in Kent, offering a competitive salary dependent on experience.
• Immediate start available – candidates on short notice or available now are highly encouraged to apply.
• To apply, please email [e-mail]

Who are the client?
Our client is a leading, UK-wide technology services provider with an excellent reputation in the fire, security, and integrated systems space. With a strong commitment to sustainability and innovation, they offer a collaborative working culture and opportunities to work across a diverse range of systems and networks.

What will you be doing?
Joining as a 2nd Line IT Engineer, you’ll provide advanced technical support for escalated issues across a multi-site network. You’ll troubleshoot hardware and software problems, support infrastructure upgrades, mentor 1st line support, and maintain system performance across servers, applications, and networks.

What will you need?

• A minimum of 3 years’ experience in IT support, ideally in a second-line role
• Strong troubleshooting skills across Windows operating systems and Microsoft 365
• Hands-on experience with Active Directory, including Azure AD
• Solid understanding of core networking protocols – TCP/IP, DNS, DHCP, VPNs, and VLANs
• Practical knowledge of Cisco Meraki for switches, firewalls, and wireless networks
• Familiarity with virtualisation technologies, especially Hyper-V
• Confident using ITSM tools (such as Atera or Jamf) to manage and resolve support tickets
• Strong communication skills and a proactive, customer-focused attitude
• Full UK driving license with flexibility to travel to other UK sites when needed

What would be desirable?

• Relevant certifications (CompTIA A+, Network+, Microsoft Certified)
• Exposure to SimPro
• Previous experience mentoring or training junior IT staff

To Apply…
Please apply through this advert or email your CV directly to [e-mail]. By applying, you consent to your application being processed and submitted to the client for this vacancy only.

KEY SKILLS – IT Support, 2nd Line, Networking, Windows Server, Active Directory, Office 365, TCP/IP, DNS, DHCP, VPN, Cisco Meraki, Hyper-V, Helpdesk, Infrastructure, CCNA, ITSM.