2nd Line Support Engineer

WSR - Working Solutions Recruitment; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is seeking a Technical Support Specialist to join an IT team. The role involves delivering 1st and 2nd line support, troubleshooting IT systems, and improving processes. Ideal candidates should have strong Windows/macOS skills and experience with Microsoft 365. This full-time, hybrid position allows for a dynamic work environment, enhancing your IT career.

Qualifications

• Strong Windows/macOS and networking skills.
• Hands-on experience with Microsoft 365, AD, and cloud tech.

Responsibilities

• Deliver top-notch 1st & 2nd line support.
• Troubleshoot, configure, and optimise IT systems.
• Manage tickets, improve processes, and document solutions.

Skills

Strong Windows/macOS and networking skills

Confident communicator

Hands-on experience with Microsoft 365

Cloud technology

Job description

Technical Support Specialist (product Support)

Join our client’s dynamic IT team and take your support skills to the next level! This hybrid role (1 week on-site, 1 week remote) puts you right at the heart of fast‑paced IT operations — solving real‑world challenges, improving systems, and making a genuine impact every day.

What you’ll do:

• Deliver top‑notch 1st & 2nd line support (both remote & in‑person)
• Troubleshoot, configure, and optimise IT systems
• Manage tickets, improve processes, and document solutions
• Support Microsoft, macOS, networking, and cloud platforms

What you’ll bring:

• Strong Windows/macOS and networking skills
• Confident communicator who thrives with clients
• Hands‑on experience with Microsoft 365, AD, and cloud tech
• Varied work—no two days are the same
• Work alongside a supportive and forward‑thinking tech team

Ready to make your next move? Apply now or contact the WSR Team at 01908 616184 for more info.

Seniority level: Associate

Employment type: Full‑time

Job function: IT System Training and Support, IT Services and IT Consulting, and IT System Operations and Maintenance