2nd Line Support Engineer

McGregor Boyall; City Of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading company in the technology sector is seeking a 2nd Line Support Engineer to join their London office. The role involves managing IT support requests, offering technical maintenance, and ensuring incidents are resolved promptly. Ideal candidates should have a strong foundation in IT support technologies and effective communication skills.

Qualifications

• 2nd Line Support experience preferred.
• Ability to manage multiple tickets effectively.
• Exposure to IT infrastructure technologies like Windows Server and Office 365.

Responsibilities

• Manage workload and prioritize multiple open tickets.
• Provide technical maintenance and support for IT hardware and software.
• Act as an escalation point for support calls.

Skills

Technical Maintenance

Customer Communication

Workload Management

Tools

Windows Server

Microsoft Office 365

DNS

DHCP

Networking

Job description

This range is provided by McGregor Boyall. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from McGregor Boyall

Consultant - Infrastructure, Cloud & DevOps at McGregor Boyall

2nd Line Support Engineer

London, 4/5 days onsite

MSP

The role:

• Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA thresholds for incidents, requests, and problems.
• Offering technical maintenance and support for all IT hardware and software used by end users.
• Assuming complete technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end users to facilitate ticket resolution and project completion.
• Performing regular maintenance and patching of infrastructure, endpoints, and servers.
• Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes.
• Onsite technical support that will require the capability to confidently and professionally communicate and engage with customers at all organisational levels.

Exposure to the below technologies but not limited too would be advantageous:

• Windows Server
• Windows Desktop
• Microsoft Office 365
• DNS, DHCP, Group Policy
• Networking, switches, subnets, LAN, WAN, DNS
  

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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