2nd Line Support Desk Technician

Jago Consultants; Worthing; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing IT company in Worthing is seeking a Senior 2nd Line Support Technician for their busy help desk. The role involves server configuration, daily log monitoring, and customer support, with opportunities for career progression within the company. Ideal candidates will have strong experience with Microsoft products and excellent customer service skills.

Benefits

28 days holiday (including bank holidays)

Qualifications

• At least 1 year experience in a similar role.
• Friendly personality and excellent customer service skills.

Responsibilities

• Server configuration and monitoring.
• Daily log file checks and backup monitoring.
• Hands-on with server and desktop products, networking, and bespoke applications.

Skills

Microsoft Office 2010 to 2019

Office 365 Administration

Microsoft Server 2008 to 2019

Knowledge of Exchange 2010/2013/2016/2019

Networking protocols and devices

Customer service skills

Job description

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2nd Line Support Desk Technician, Worthing

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Client:

Location:

Worthing, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8d0d4cd4f4d4

Job Views:

5

Posted:

29.05.2025

Expiry Date:

13.07.2025

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Job Description:

Job Description

We are working with a growing IT company in the Worthing area who are looking to recruit a friendly and experiencedSenior 2ndLine Support Technicianfor their busy help desk.

As a Support Desk Technician you will be responsible for:

• Server Configuration and monitoring
• Checking daily log files
• Back up logs and monitoring alerts

You will also be required to be hands on with all server and desktop products, as well as a variety of networking and other components I.E Routers, Printers and bespoke applications.

Once established within the company you will get the opportunity to go out and complete client site checks with Installations and Upgrades.

For this position you will have previous experience working with the following:

• Microsoft Office 2010 through to 2019
• Office 365 Administration
• Knowledge of Microsoft Server 2008 through to 2019
• Knowledge of Exchange 2010 / 2013 / 2016 / 2019
• An understanding of networking protocols and devices (particularly Draytek / Netgear)

Previous experience working with Telephone Systems would be an advantage but not required.

As aSupport Desk Technicianyou will be friendly and have great customer service skills with at least 1 years’ experience in a similar role.

This is a fantastic opportunity for someone who is looking to progress within a busy company building a strong and successful career.

• This Support Desk Technician salary ranges from £25,000 – £30,000 depending on experience
• 28 days Holiday (Including Bank Holidays)