2nd Line Support

Sterling Bridge; Southampton; On-site; GBP 28,000 - 33,000; Full time

Job summary

Sterling Bridge is seeking a 2nd Line Engineer (Project Engineer) in Southampton. The role blends advanced IT support with hands-on project involvement, including hardware deployments and infrastructure improvements.

You will work on Windows environments, Microsoft 365, AD, networking, and end-user infrastructure, expanding into project-driven engineering while maintaining reliable client IT environments.

Qualifications

• Experience in a 2nd Line IT Support or similar technical role.
• Solid knowledge of Windows OS and troubleshooting.
• Experience with Microsoft 365 administration.
• Knowledge of Active Directory and user account management.
• Understanding of DNS, DHCP, IP addressing and VPNs.
• Experience troubleshooting hardware, software, and connectivity issues.

Responsibilities

• Investigate technical issues and resolve escalated problems.
• Assist with hardware rollouts, configurations, upgrades, and IT deployments.
• Support and administer Windows environments, Microsoft 365, AD, and networking.
• Contribute to infrastructure changes and practical project work.
• Communicate effectively with users and teammates; maintain professional IT support.

Skills

2nd Line IT Support

IT Engineer

Windows Troubleshooting

Microsoft 365

Active Directory

Networking fundamentals

Hardware troubleshooting

System upgrades

IT deployments

Project work

Communication skills

Learning mindset

Infrastructure interest

Problem solving

Job description

Role: 2nd Line Engineer (Project Engineer)
Location: Southampton
Salary: £28,000 £33,000

IT Support & Technical Projects | Networking & Systems | Career Development

Are you an IT professional looking to take your technical experience further? Were recruiting for a 2nd Line Engineer (Project Engineer) to join a Southampton-based technology team, offering the opportunity to combine advanced IT support with hands-on involvement in technical implementations, equipment deployments and infrastructure improvements.

This role is ideal for an engineer who has developed a solid foundation in IT support and is ready to take on more responsibility. Youll be involved in investigating technical issues, resolving escalated problems and helping maintain reliable IT environments, while also gaining experience with the practical work involved in delivering technical projects.

Your day-to-day responsibilities will cover a range of IT systems and technologies, including Windows environments, Microsoft 365, Active Directory, networking and end-user infrastructure. Alongside troubleshooting and system administration, youll have the opportunity to assist with hardware rollouts, system configurations, upgrades and other technical assignments that keep client environments running efficiently.

Rather than being limited to a traditional support function, this position offers the chance to broaden your experience through practical project involvement. Youll work alongside other technical professionals, develop your approach to resolving more complex issues and build a stronger understanding of how infrastructure changes are planned, implemented and supported.

The ideal candidate will be someone who enjoys getting hands-on with technology, can work through problems independently and wants to continue developing their technical capabilities. Whether youre looking to strengthen your 2nd Line expertise or move towards a more project-driven engineering career, this role provides a platform to build on your existing experience.

Required Skills:

Commercial experience in a 2nd Line IT Support, IT Engineer or similar technical role

Good knowledge of Windows operating systems and technical troubleshooting

Experience supporting and administering Microsoft 365

Working knowledge of Active Directory and user account administration

Understanding of networking fundamentals, including DNS, DHCP, IP addressing and VPNs

Experience troubleshooting hardware, software, user access and connectivity issues

Ability to investigate escalated incidents and identify effective solutions

Experience with equipment configuration, system upgrades or IT deployments would be advantageous

An interest in infrastructure changes, technical implementations and project work

Strong communication skills and a professional approach to supporting users

A proactive mindset, good organisational skills and a willingness to learn

Motivation to develop further within IT Infrastructure and Project Engineering

Opportunity to combine 2nd Line support with practical project work

Exposure to system implementations, hardware deployments and infrastructure upgrades

Further development across Microsoft 365, Windows environments and networking

Experience working on technical assignments beyond routine support tickets

Opportunities to build confidence in system configuration and infrastructure troubleshooting

Collaboration with experienced technical professionals

Ongoing technical learning and development

Potential to progress into more advanced infrastructure or project engineering responsibilities

A varied role offering the opportunity to expand your technical skill set

If youre an experienced 2nd Line Engineer who wants to expand beyond day-to-day troubleshooting and become more involved in technical projects, this could be an excellent next move. Bring your existing IT knowledge, develop your practical engineering skills and take the next step towards a more varied technical career.