2nd Line Software Support & Development Engineer (Java/WMS)

Dematic

Banbury

On-site

GBP 42,000 - 60,000

Full time

14 days+

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Job summary

Dematic’s Global Software Organisation in the UK is seeking a 2nd line software support specialist. You will resolve issues, document solutions and collaborate with global teams on software projects across WCS, MFC and OFS systems.

You will share on-call duties, travel as needed and engage with customers to deliver reliable software support and improvements in a fast-paced intralogistics environment.

Qualifications

Excellent communication skills with patience when solving customer challenges.
Experience with software architectures and Java development.
Knowledge of Warehouse Management/Execution systems would be beneficial.
Experience in a similar 2nd line IT or Software support function.
Experience in Java software development.
Confident handling of databases (Oracle).
Willingness to share 24/7 on-call duties with the team.
Ability to travel when needed.

Responsibilities

Delivering 2nd line support services for both new and long-term existing customers.
Carrying out software support including documentation of incoming service cases with solutions.
Collaborate with functional departments on software projects and provide feedback.
Support international project commissioning and after-go-live support.
Service support for existing customers.
Provide software development for WCS, MFC and OFS systems (PTL, PbV).
Handle change request processing for existing customers.

Skills

Excellent communication

Java programming

2nd line IT support

Oracle database

Job description

You will share on-call duties, travel as needed and engage with customers to deliver reliable software support and improvements in a fast-paced intralogistics environment.

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