2nd Line Service Desk Engineer

Dively Communications.com; Sheffield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology services organization is seeking a 2nd Line Service Desk Engineer in Sheffield. This role involves providing VIP support and resolving technical issues across the IT estate. Candidates should have strong experience in a similar role, excellent knowledge of key technologies, and possess relevant Microsoft certifications. The position offers competitive salary and benefits, with opportunities for hybrid working after probation.

Qualifications

• Strong experience in a similar 2nd Line Service Desk role.
• Excellent knowledge of Windows OS, Microsoft 365, Networking, and Security.
• Strong communication and stakeholder management skills.

Responsibilities

• Support troubleshooting and resolution of VIP and user issues.
• Provide technical support in an onsite role, 5 days a week.
• Work within a specialized team to deliver high-quality IT support.

Skills

VIP Support

Windows OS

Active Directory

Office 365

Networking

Security (Anti-Virus)

Troubleshooting

Communication

Stakeholder Management

Teamwork

Solution-focused Attitude

Education

Microsoft Certifications

Tools

ITSM Systems

Job description

2nd Line Service Desk Engineer – VIP Support, Windows OS, Active Directory, Office 365, MS Teams, Security, Networking, Troubleshooting, Sheffield (Onsite – 5 days’ a week)

Up to £40,000 + On-Call Allowance + Benefits

This is a fantastic 2nd Line Service Desk Engineer opportunity to work with a leading technology services organisation, supporting the troubleshooting and resolution of both VIP and user issues across the company’s IT estate.

The 2nd Line Service Desk Engineer is an onsite working role, working in the office 5 days’ a week, based in Sheffield, UK. The option for hybrid working can be discussed upon successful completion of probation period.

As a 2nd Line Service Desk Engineer, you will provide a crucial role within the technical support function of the business. Strong experience working in a similar 2nd Line position is critical for this role, as well as excellent knowledge in Office 365 applications, Active Directory, Windows OS, Networking, and Security (Anti-Virus) software. Strong communication and stakeholder management skills are important for the 2nd Line Service Desk Engineer, as well as a solution-focused attitude. The 2nd Line Service Desk Engineer will ideally hold relevant Microsoft certification and have experience working with ITSM systems.

Key Skills as 2nd Line Service Desk Engineer:

• Strong experience in a similar 2nd Line Service Desk role, providing VIP and User support.
• Excellent knowledge of Windows OS, Microsoft 356, Networking, and Security (Anti-Virus) software.
• Strong communication and stakeholder management skills.
• A positive and can-do attitude to work.
• Ability to work in a team and autonomously.
• Microsoft certifications (Desirable)
• ITSM system experience (Desirable)

This is an exceptional 2nd Line Service Desk Engineer opportunity, with exciting opportunities to join a growing and specialised team, within an established business.

Key Skills: VIP Support, Windows OS, Active Directory, Office 365, MS Teams, Security, Networking, Troubleshooting, Sheffield (Onsite – 5 days’ a week)

*PLEASE READ BEFORE APPLYING*

Previous experience in a 2nd Line Service Desk role, supporting VIP’s and Users is essential, as well as being able and willing to be onsite 5 days-a-week in Sheffield.