2nd Line Service Desk Engineer

JR United Kingdom; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT Managed Service Provider in Leeds is seeking a 2nd Line Service Desk Engineer for a long-term career opportunity. The role involves resolving client issues and requires experience in IT support, particularly within an MSP environment. The position offers excellent career development, a pension scheme, and additional benefits including 25 days holiday and funded training.

Benefits

Pension Scheme (additional employer contribution)

25 days holiday + your Birthday off!

Excellent career development

Sickness Income Protection

Free parking

Funded training & accreditations

Qualifications

• Experience in a 2nd line IT support role, ideally in an MSP environment.
• Knowledge of M365, Azure, AD, Windows Server, Networking, Virtualisation, Backup.

Responsibilities

• Responsible for the resolution of issues for clients' customer base.
• Offer a varied and interesting challenge in IT support.

Skills

Customer first mentality

Passion for IT

2nd line IT support experience

Knowledge of M365

Knowledge of Azure

Knowledge of Active Directory

Networking knowledge

Virtualisation knowledge

Backup knowledge (Veeam)

Job description

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2nd Line Service Desk Engineer, leeds, west yorkshire

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Client:

Location:

leeds, west yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

2nd Line Service Desk Engineer

IT Managed Services

My client is a successful IT Managed Service Provider experiencing rapid growth.

They are currently looking to recruit an experienced 2nd Line Service Desk Engineer, looking for a long-term career opportunity.

Responsible for the resolution of issues on behalf of our clients ever growing customer base, this is not the usual run of the mill role, offering a genuinely varied, interesting challenge.

Experience Required:

• A "customer first" mentality and a genuine passion for IT.
• Experience gained in a 2nd line IT support role, ideally in an MSP environment.
• Knowledge of M365 (ideally with exposure to InTune) Azure, AD, Windows Server, Networking, Virtualisation (Hyper-V etc), Backup (Veeam) etc.

What 's on offer:

• Pension Scheme (additional employer contribution)
• 25 days holiday + your Birthday off!
• Excellent career development with progression to 3rd line, professional services and management.
• Sickness Income Protection.
• Free parking
• Funded training & accreditations

If you would be interested in hearing more about this role then please apply ASAP!