2nd Line Service Desk Analyst

Investigo; York and North Yorkshire; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a 2nd Line Service Desk Analyst to join a dynamic team in York on a hybrid basis. The role focuses on providing efficient IT support, troubleshooting issues related to hardware, software, and networks while maintaining service level agreements in a busy environment. With a contract duration of 6 months, this position offers the opportunity to enhance your skills in a collaborative atmosphere. Candidates with experience in multi-site environments and Active Directory administration are encouraged to apply.

Qualifications

• Previous experience in 1st line support is essential.
• Experience in large scale, multi-site environments.
• Familiarity with configuring and supporting Active Directory and Azure.

Responsibilities

• Provide 2nd line support for the IT Service Desk.
• Troubleshoot hardware and software issues.
• Manage user accounts and permissions in Active Directory.

Skills

Troubleshooting

Active Directory

Windows 10 support

TCP/IP Networks

Office 365

Azure Intune

VPN Support

Service Level Agreements (SLAs)

Multi-site Environments

Job description

2nd Line Service Desk Analyst

York - Hybrid 2 days a week on site

6 Month Contract

Inside IR35

We are looking for a 2nd line support analyst to join a busy IT Service Desk Analyst

• Previous experience of working within 1st line support
• Experience working to and reporting against SLAs.
• Working in large scale, multi-site environments.
• Windows 10 support in a domain environment.
• Hardware, software and peripheral troubleshooting and support.
• Active Directory/Azure Active Directory administration.
• Working knowledge of TCP/IP networks.
• Office 365 administration, troubleshooting and support.
• Azure Intune troubleshooting and support.
• VPN troubleshooting and support.

If you are interested and looking for your next role, please apply with a copy of your CV