2nd Line Service Desk Analyst

Investigo Limited; York and North Yorkshire; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services provider in the UK is seeking a 2nd Line Service Desk Analyst for a 6-month contract. This hybrid role in York requires strong troubleshooting skills and experience in supporting high-volume IT environments. Candidates should be well-versed in Windows 10, Active Directory administration, and have a solid understanding of network protocols. If you're looking for your next challenge, submit your CV today.

Qualifications

• Previous experience in 2nd line support is mandatory.
• Strong skills in Windows 10, Office 365, and VPN support.
• Experience in large scale, multi-site environments preferred.

Responsibilities

• Provide support as a 2nd Line Service Desk Analyst.
• Troubleshoot hardware, software, and networking issues.
• Work towards SLAs to maintain service quality.

Skills

Support in a domain environment

Troubleshooting

Administration of Active Directory/Azure

Experience with SLAs

Knowledge of TCP/IP networks

Job description

2nd Line Service Desk Analyst

York - Hybrid 2 days a week on site

6 Month Contract

Inside IR35

We are looking for a 2nd line support analyst to join a busy IT Service Desk Analyst

• Previous experience of working within 2nd line support
• Experience working to and reporting against SLAs.
• Working in large scale, multi-site environments.
• Windows 10 support in a domain environment.
• Hardware, software and peripheral troubleshooting and support.
• Active Directory/Azure Active Directory administration.
• Working knowledge of TCP/IP networks.
• Office 365 administration, troubleshooting and support.
• Azure Intune troubleshooting and support.
• VPN troubleshooting and support.

If you are interested and looking for your next role, please apply with a copy of your CV