2nd Line Network & Tech Support Engineer

CDW LLC.; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

CDW is seeking a 2nd Line Support professional in the United Kingdom to provide high-level technical assistance across multiple platforms. You will work with 3rd line resolver teams, handling complex issues, monitoring tools, and scheduled tasks while maintaining vendor relationships.

Shifts are 12-hour nights (8pm–8pm) with four days on and four days off. Experience with Cisco, Fortinet, Palo Alto, AWS and Azure is preferred, and ITIL familiarity is a plus.

Qualifications

• 2–3 years of experience in a similar SLA-driven support role.
• Proven experience delivering projects and complex changes.
• Extensive knowledge working within a Cisco Switch/Router environment.
• Knowledge of Fortinet, Checkpoint, Palo Alto, Cisco, Cisco Meraki, HP Aruba, F5, Azure and AWS.

Responsibilities

• Investigate and resolve incidents escalated from 1st line support.
• Provide remote support and handovers to shift patterns.
• Maintain accreditations and contribute to knowledge sharing.
• Escalate and coordinate with vendors as needed.
• Participate in change management and learning activities.

Skills

SLA-driven support

Incident resolution

Technical troubleshooting

Vendor coordination

Tools

Fortinet

Checkpoint

Palo Alto

Cisco

Cisco Meraki

HP Aruba

F5

Azure

AWS

Job description

CDW is seeking a 2nd Line Support professional in the United Kingdom to provide high-level technical assistance across multiple platforms. You will work with 3rd line resolver teams, handling complex issues, monitoring tools, and scheduled tasks while maintaining vendor relationships.

Shifts are 12-hour nights (8pm–8pm) with four days on and four days off. Experience with Cisco, Fortinet, Palo Alto, AWS and Azure is preferred, and ITIL familiarity is a plus.