2nd Line Network & Security Engineer

CDW LLC.; Peterborough; On-site; GBP 28,000 - 36,000; Full time

Job summary

CDW in the United Kingdom is seeking a competent 2nd Line Support engineer to provide advanced technical assistance for complex incidents, working with 3rd line resolver teams and the Service Desk. You will diagnose incidents, monitor logs, and perform device upgrades and changes to ensure service continuity.

The role includes collaborating on change management, onboarding new customers, maintaining technical accreditations, and supporting remote operations on a 4-on/4-off night rota.

Qualifications

• 2–3 years of experience in a similar SLA-driven support role.
• Proven experience delivering projects and complex changes.
• Extensive knowledge within Cisco Switch/Router environments.
• Knowledge/experience in Fortinet, Checkpoint, Palo Alto, Cisco Meraki, HP Aruba, F5, Azure and AWS.

Responsibilities

• Investigate and resolve technical issues escalated from 1st line support.
• Collaborate with 3rd line resolver teams to resolve incidents.
• Perform incident diagnostics, log monitoring, and change management activities.
• Carry out device software upgrades, patches and bug fixes.
• Support configuration backup/restoration and network changes.
• Provide remote support on a rotating night shift pattern.

Skills

SLA-driven support

Cisco networking

Incident resolution

Remote support

Tools

Cisco

Fortinet

Checkpoint

Palo Alto

Cisco Meraki

HP Aruba

F5

Azure

AWS

Job description

CDW in the United Kingdom is seeking a competent 2nd Line Support engineer to provide advanced technical assistance for complex incidents, working with 3rd line resolver teams and the Service Desk. You will diagnose incidents, monitor logs, and perform device upgrades and changes to ensure service continuity.

The role includes collaborating on change management, onboarding new customers, maintaining technical accreditations, and supporting remote operations on a 4-on/4-off night rota.