2nd-Line IT Support Technician – Windows & Networking

LA International Computer Consultants Ltd; England; On-site; GBP 32,000 - 52,000; Full time

Job summary

LA International Computer Consultants Ltd is seeking a capable IT Service Desk professional to take on 2nd line incident tasks, resolve to SLA, and coordinate with Level 3 teams. The role requires strong Windows OS knowledge, ITSM tooling, networking, and security clearance.

Applicants with SC clearance or eligibility will be welcome. A Full UK Driving Licence and excellent customer service skills are essential as you support internal and external stakeholders in a fast-paced environment.

Qualifications

• Windows OS (Windows 10/11) build, configuration, registry knowledge and proficient with Microsoft Office.
• LTSC Channels and KIOSK experience desirable.
• Basic SCCM/Active Directory and IT service models knowledge.
• Networking: LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, VPN/remote connectivity.
• Microsoft Exchange environment, Outlook configuration and etiquette.
• Peripherals management: printers, displays, docking stations, cameras, scanners.
• ITSM software experience (ServiceNow).
• Excellent customer interface and customer service skills.
• Some flexibility with working hours.
• Full UK Driving Licence.
• SC Cleared or eligible for SC clearance.

Responsibilities

• Undertake incident and request tasks
• 2nd line responsibility for resolving incidents to SLA
• Maintain a target of around 2% incidents per month
• Complete assigned works within allocated timeframes
• Undertake Project Tasks supporting internal and external Project Managers
• Undertake Non Standard Requests to agreed timescales
• Coordinate with Level 3 teams to highlight major issues
• Resolve technical issues for laptops/desktops, networks, printers, etc.
• Install and configure software and hardware

Skills

Windows OS & Office basics

LTSC Channels & KIOSK

SCCM/Active Directory basics

Networking (LAN/WAN/VLAN, VPN)

Exchange/Outlook administration

IT peripherals management

ITSM software (ServiceNow)

Customer service skills

Flexible working hours

UK Driving Licence

SC clearance eligible

Job description

LA International Computer Consultants Ltd is seeking a capable IT Service Desk professional to take on 2nd line incident tasks, resolve to SLA, and coordinate with Level 3 teams. The role requires strong Windows OS knowledge, ITSM tooling, networking, and security clearance.

Applicants with SC clearance or eligibility will be welcome. A Full UK Driving Licence and excellent customer service skills are essential as you support internal and external stakeholders in a fast-paced environment.