2nd Line IT Support Technician – End User Devices

University Hospital Southampton NHS FT; Southampton; On-site; GBP 21,000 - 26,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is seeking an Assistant Support Technician to join the End User Devices team within UHS Digital. You will learn to configure new devices, assist with audits by tracking devices, and grow as an IT expert to support clinical teams with the right equipment when it is needed.

The role emphasises customer service, IT literacy, and teamwork, with opportunities for development within a large acute teaching Trust that values innovation and staff

Qualifications

• Level 4 NVQ or Diploma or equivalent experience
• Understanding of what it means to deliver good customer service
• Good all-round understanding of information technology
• Proficient MS Office user (up to and including M365)
• Experience with troubleshooting and solving problems
• Knowledge and understanding of the importance of data protection
• Experience of collaborating or working in a team
• Previous experience as a user of complex digital systems
• Recognised IT qualification
• Knowledge of hospital patient flows
• Relevant experience of database administration / maintenance
• Basic knowledge of SQL
• Basic knowledge of any programming language(s)
• Previous experience of working in an IT Support service

Responsibilities

• Provide 2nd line support for all assigned systems, including fault finding, diagnosis and resolution of complex issues.
• Make configuration changes or data corrections within assigned systems as required.
• Ensure that calls that are referred onto 3rdparty suppliers for a resolution are monitored and have progress updates until resolution.
• Process and resolve user service requests for relevant systems.
• Grant users access to assigned systems, in line with current policies and procedures.

Skills

Customer service

IT literacy

Troubleshooting

Teamwork

Data protection awareness

MS Office

SQL basics

IT support experience

Digital systems familiarity

Education

NVQ Level 4 / Diploma in IT or related field

Tools

MS Office / M365

Job description

University Hospital Southampton NHS Foundation Trust is seeking an Assistant Support Technician to join the End User Devices team within UHS Digital. You will learn to configure new devices, assist with audits by tracking devices, and grow as an IT expert to support clinical teams with the right equipment when it is needed.

The role emphasises customer service, IT literacy, and teamwork, with opportunities for development within a large acute teaching Trust that values innovation and staff