2nd Line IT Support Technician

Excelsior Multi Academy Trust; Frankley; On-site; GBP 22,000 - 28,000; Full time

Job summary

Excelsior Multi Academy Trust is seeking a dedicated IT professional to join the IT Team. You will work with the Head of IT to deliver a high-quality IT support service for staff and students.

You will help maintain secure, reliable IT systems across the Trust, assist with policy development, and ensure procedures are followed consistently, contributing to the Trust's IT strategy and governance.

Qualifications

• Support the IT Team and Head of IT in delivering a high-quality IT support service.
• Collaborate with the Head of IT to ensure that the IT systems across the Trust are available for use by staff and students, kept secure, and running efficiently.
• Contribute to the development of coherent IT policies and procedures across the Trust and apply them consistently.

Responsibilities

• To support the IT Team and the Head of IT in the development of a high-quality IT support service.
• Collaborate with the Head of IT to ensure that the IT systems across the Trust are available for use by staff and students, kept secure, and running efficiently.
• To contribute to the development of coherent IT policies and procedures across the Trust and apply them consistently.

Job description

We are looking for a dedicated, enthusiastic, and motivated individual to join the IT Team. In particular:

• To support the IT Team and the Head of IT in the development of a high-quality IT support service.
• Collaborate with the Head of IT to ensure that the IT systems across the Trust are available for use by staff and students, kept secure, and running efficiently.
• To contribute to the development of coherent IT policies and procedures across the Trust and apply them consistently.