2nd Line IT Support Technician

Sussex Community Dermatology Service; Brighton; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

Sussex Community Dermatology Service (SCDS) is seeking a 2nd Line IT Support Technician to join our in-house IT Helpdesk, supporting NHS dermatology operations on a hybrid basis across Sussex.

You'll administer AD/Entra ID and M365, manage Intune deployments, and troubleshoot Windows devices, hardware, and connectivity. Occasional site deployments and laptop reimaging are part of the role.

Qualifications

• Based in Sussex or within commutable distance with a full UK driving licence and access to a car.
• Strong Windows 10/11 troubleshooting across hardware, software, imaging, printing and connectivity.
• Experience deploying and supporting devices with Microsoft Intune (Windows, iOS, Android), including reimaging and configuring laptops.

Responsibilities

• Provide 2nd line support, coordinate with MSP and keep tickets updated to resolution.
• Administer AD/Entra ID and Microsoft 365 users, MFA, licensing, and mailbox access.
• Set up new clinic sites with IT equipment and network connectivity in partnership with NHS IT.
• Reimage and deploy laptops for new starters; wipe and reimage leavers' devices.

Skills

Win10/11 support

Intune deployment

AD & M365 admin

Hardware & printing

Tools

Intune

Job description

Sussex Community Dermatology Services (SCDS) are one of the largest independent providers of NHS dermatology services in the UK. We are seeking a 2nd Line IT Support Technician to join our in-house IT Helpdesk within the healthcare sector.

This contract will be on a 1 month rolling basis, offering a hybrid model of working across Sussex/Working from home.

Key Responsibilities:

• Provide 2nd line support, working with our MSP to resolve issues they cannot complete remotely or need assistance with, and keeping tickets updated through to resolution.
• Support user and group administration in Active Directory, Entra ID and Microsoft 365, including MFA, licensing and mailbox or shared mailbox access, in line with our processes.
• Set up new clinic sites with IT equipment, including PCs, laptops, printers, smartcard readers and network connectivity, working with NHS Trust IT departments and HSCN providers to get sites live, and support site moves.
• Reimage, configure and deploy laptops for new starters, and recover, wipe and reimage equipment from leavers ready for reuse.

What we're looking for:

• Based in Sussex or within commutable distance of Sussex, holding a full, valid UK driving licence and access to your own car to travel between our sites.
• Strong Windows 10/11 troubleshooting skills covering hardware, software, imaging, printing and connectivity.
• Experience deploying and supporting devices with Microsoft Intune (Windows, iOS and Android), including reimaging and configuring laptops.

About Us:

Sussex Community Dermatology Service (SCDS) and Kent Integrated Dermatology Services (KIDS) aim to triage a range of dermatoses effectively into clinics to enable a 'see and treat' approach during the patient's initial appointment, reducing the need for multiple follow-ups. The services work alongside an experienced nurse prescribing team, comprising independent nurse prescribers qualified to manage patients on systemic and biologic therapies. Clinical offerings include day surgery, minor operations, dermoscopy, patch testing, photodynamic therapy, and phototherapy. The focus remains firmly on meeting patients' needs and preferences, with their wellbeing placed at the heart of all decision-making.

We work with NHS trusts and integrated care boards to deliver over 100,000 new patient consultations annually including the full cancer pathway, biologics and subspecialities. We are a GMC recognised designated body for revalidation and provide annual appraisals for our consultants as part of this process.