2nd Line IT Support Engineer - Hybrid (Public Sector)

Sellick Partnership; Burghill; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Flexible benefits

Cycle to work scheme

Job summary

Sellick Partnership is partnering with a public sector organisation in the West Midlands to recruit an experienced Second Line Support Engineer. You will join the IT Service Desk to support over 8,000 users across 100+ sites, covering Microsoft 365, Windows, Active Directory, Exchange, networking and endpoint management.

You will work remotely across sites, manage your workload, liaise with internal teams and suppliers, and contribute to service improvements and IT projects.

Qualifications

• Proven experience in a 2nd line or enterprise IT support environment.

Responsibilities

• Provide 1st and 2nd line technical support to users across a large customer base.
• Take ownership of incidents and requests, prioritising workload to meet SLA timescales.
• Investigate and resolve technical issues and escalate where appropriate.
• Support installation, configuration, maintenance and upgrade of desktop hardware and end-user devices.
• Administer user accounts and access to network and business applications.
• Maintain records of incidents, changes, assets and licences.
• Participate in IT projects and contribute to service improvements.

Skills

2nd line support

Windows 10/11

Microsoft 365

Active Directory

Networking TCP/IP

Endpoint management

ITIL Foundation

Education

CompTIA A+

Microsoft certifications

Tools

RDP

VPN

Terminal Services

ITSM software

Job description

Sellick Partnership is partnering with a public sector organisation in the West Midlands to recruit an experienced Second Line Support Engineer. You will join the IT Service Desk to support over 8,000 users across 100+ sites, covering Microsoft 365, Windows, Active Directory, Exchange, networking and endpoint management.

You will work remotely across sites, manage your workload, liaise with internal teams and suppliers, and contribute to service improvements and IT projects.