Hybrid 2nd Line IT Support Engineer

Sellick Partnership; West Midlands; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Hybrid working in Herefordshire

Salary sacrifice pension

Cycle to work scheme

Flexible benefits including healthcare

Job summary

Sellick Partnership are currently partnered with a public sector organisation in the West Midlands, seeking an experienced Second Line Support Engineer to join their IT Service Desk team. The role supports over 8,000 users across 100+ sites and involves a broad range of technologies including Microsoft 365, Windows, Active Directory, Exchange, networking and endpoint management.

You will work remotely across multiple sites, manage your own workload, and contribute to service improvements and

Qualifications

• Proven experience providing 1st and 2nd line IT support.
• Experience with Microsoft 365, Windows 10/11 and Office applications.
• Knowledge of Active Directory, Exchange and user account administration.

Responsibilities

• Provide professional 1st and 2nd line technical support to users across a large and diverse customer base.
• Take ownership of incidents and service requests, prioritising workload to meet SLA timescales.
• Investigate and resolve technical issues, escalating to specialist teams or suppliers where appropriate.
• Support installation, configuration, maintenance and upgrade of desktop hardware, software and end-user devices.
• Administer user accounts and access to network and business applications.
• Carry out tasks related to imaging, software deployment, patching, endpoint security and device management.
• Maintain records of incidents, changes, assets and licenses.
• Coordinate with internal teams and suppliers to resolve issues.

Skills

2nd line support

Microsoft 365

Windows 10/11

Active Directory

Exchange

Networking

Endpoint management

Mobile devices

RDP/VPN

ITIL Foundation

Education

CompTIA A+

Microsoft certifications

Job description

Sellick Partnership are currently partnered with a public sector organisation in the West Midlands, seeking an experienced Second Line Support Engineer to join their IT Service Desk team. The role supports over 8,000 users across 100+ sites and involves a broad range of technologies including Microsoft 365, Windows, Active Directory, Exchange, networking and endpoint management.

You will work remotely across multiple sites, manage your own workload, and contribute to service improvements and