Hybrid 2nd Line IT Support Engineer

Sellick Partnership; Hereford; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Cycle to work

Flexible benefits

Leave rises after 5 years

Job summary

Sellick Partnership are partnering with a West Midlands public sector organisation seeking an experienced Second Line Support Engineer to join their IT Service Desk. This role provides exposure to Microsoft 365, Windows, AD, Exchange, networking, and endpoint management across 8,000 users and 100+ sites.

You will work remotely across multiple sites, manage your workload, liaise with internal teams and suppliers, and contribute to service improvements and technical projects.

Qualifications

• Proven experience in 2nd line or enterprise IT support.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with AD, Exchange and user account administration.
• Knowledge of TCP/IP networking and LAN environments.
• Experience with endpoint management and patch deployment.
• ITIL Foundation or equivalent service management experience is advantageous.
• CompTIA A+ or Microsoft certifications are advantageous.

Responsibilities

• Provide 1st and 2nd line technical support to a large user base.
• Own incidents and service requests, prioritising to meet SLAs.
• Investigate issues and escalate where appropriate.
• Support desktop hardware, software and end-user devices.
• Administer user accounts and access to network apps.
• Contribute to IT projects and service improvements.
• Maintain accurate records of incidents, assets and licences.
• Work as part of a busy IT Service Desk across multiple sites.
• Participate in out-of-hours rota if required.

Skills

2nd line support

Windows 10/11

Microsoft 365

Active Directory

Microsoft Exchange

Networking

Endpoint management

RDP

VPN

ITIL Foundation

Education

CompTIA A+

Microsoft certifications

Tools

RDP

VPN

Terminal Services

Job description

Sellick Partnership are partnering with a West Midlands public sector organisation seeking an experienced Second Line Support Engineer to join their IT Service Desk. This role provides exposure to Microsoft 365, Windows, AD, Exchange, networking, and endpoint management across 8,000 users and 100+ sites.

You will work remotely across multiple sites, manage your workload, liaise with internal teams and suppliers, and contribute to service improvements and technical projects.