2nd Line IT Support Engineer — Career Growth & Impact

Focus Group; Shoreham-by-Sea; On-site; GBP 24,300 - 29,700; Full time

Benefits offered by this job

Generous leave

Paid volunteering days

Referral rewards

Career development opportunities

Sociable culture

Job summary

Focus Group is actively seeking an Internal Support Engineer to deliver exceptional IT support in Shoreham-by-Sea. This position offers a comprehensive experience in managing IT issues, collaborating with teams, and ensuring operational efficiency.

The ideal candidate has proven proficiency in IT support, with a focus on troubleshooting and customer communication. With generous leave, career development opportunities, and a sociable culture, this role is poised to enhance your tech career.

Qualifications

• Experience in IT support, ideally within a managed services environment.
• Knowledge of network infrastructure and virtualisation technologies.
• Excellent communication skills and problem-solving abilities.

Responsibilities

• Provide remote and on-site technical support to staff.
• Manage and resolve 2nd line support tickets from the internal helpdesk.
• Collaborate with colleagues to resolve escalated issues.

Skills

IT support experience

Technical troubleshooting

Communication skills

Organizational skills

Problem-solving ability

Tools

Windows Server

Office 365

Networking equipment

Virtualisation (Hyper-V, VMware)

Job description

Focus Group is actively seeking an Internal Support Engineer to deliver exceptional IT support in Shoreham-by-Sea. This position offers a comprehensive experience in managing IT issues, collaborating with teams, and ensuring operational efficiency.

The ideal candidate has proven proficiency in IT support, with a focus on troubleshooting and customer communication. With generous leave, career development opportunities, and a sociable culture, this role is poised to enhance your tech career.