2nd Line IT Engineer — Education ICT & Network Support

Class Technology Solutions Ltd; Greenham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave (increasing with length of service)

SAGE Employee benefits

SAGE Employee assistance programme

Job summary

Class Technology Solutions Ltd is seeking an experienced IT Engineer to provide ICT support at client sites across the UK. The role involves ensuring high-quality learning facilities, troubleshooting technical problems, and collaborating with a dedicated team of IT professionals.

Ideal candidates will have relevant IT qualifications, experience in support roles, and a commitment to quality. This opportunity includes competitive benefits, professional growth, and a chance to make a real impact in the education sector.

Qualifications

• Experience in an IT helpdesk or IT Support environment.
• Solid understanding of wired and wireless networks and devices.
• Technical troubleshooting and problem management skills.

Responsibilities

• Provide specialist ICT support for quality learning facilities.
• Communicate technical information appropriately.
• Set up and check hardware and software for operation.
• Implement work programmes under senior staff guidance.

Skills

GCSE Grade 5 or above in Maths and English or equivalent

Industry qualifications within the IT sector (Microsoft, Cisco, Aruba, Apple)

Experience in an IT helpdesk or IT Support environment

Solid understanding of wired and wireless networks and devices

Technical troubleshooting and problem management skills

Interpersonal skills to assist non-technical users

Education

GCSE Grade 5 or above in Maths and English or equivalent

Job description

Class Technology Solutions Ltd is seeking an experienced IT Engineer to provide ICT support at client sites across the UK. The role involves ensuring high-quality learning facilities, troubleshooting technical problems, and collaborating with a dedicated team of IT professionals.

Ideal candidates will have relevant IT qualifications, experience in support roles, and a commitment to quality. This opportunity includes competitive benefits, professional growth, and a chance to make a real impact in the education sector.